Software Engineer Customer Service

SUMMARY

A seasoned professional with over ** years of experience in business. I have over my career worked in several different Roles. From a software engineer, Manager, Customer support, General Manager of Retail Shop that require all aspect of running a business. I my more current roles I have been involved in Event Coordination and Planning. I pride myself on the flexibility to adapt to ever changing environments, the aptitude to work with a team, or individuality. I thrive in an environment that constantly changes, presents new opportunities, and challenges me to push myself to the limit.

PROFESSIONAL EXPERIENCE

November – 2023 – Present

Siana Aesthetics Medical Spa Coordinator

100 Cummings Center #244-C, Beverly, MA 01915

Assisting in events, helping with Website, Backing up, Systems, Coding Website

September – 2023 Event Coordinator and Personal Assistant, Northshore Wellness

Coordinate Events – including uniforms, banners, business cards, handouts, embroidery, raffles, consent forms.

Studied on the ART – Active Release Techniques.

Assisted with Owner at events with clients to relieve patient of muscle pain without the use of any drugs.

Visited Spa’s and other locations where potential clients can get relief from muscle pain, like golf clubs, baseball, football to coordinate clinics.

AUGUST 2011 – November 2022 MANAGER, Software Engineering

ORACLE

BURLINGTON, MA

Responsibilities managing software development tasks associated with developing, debugging or designing software applications, operating systems, and databases according to design specifications.

Build and suggest enhancements to existing software architecture to provide added benefits to the customer base.

Manage responsibilities in multi-functional areas to ensure appropriate operations of planned product development and efficiently executed.

Utilized communication and analytical skills to create a thorough understanding of the products/enhancements developed.

Ability to multitask, prioritize and delegate as the needs of the business demand.

Trained in agile scrum methodology.

Lead SCRUM teams.

Abided by Agile Principles.

AUGUST 2007 – SEPTEMBER 2011 PRINCIPAL SOFTWARE APPLICATIONS ENGINEER

ORACLE

BURLINGTON, MA

Oversee all technical aspects of project development.

Provide leadership, guidance and mentoring to fellow engineers.

Developed, documented, and regulated systems to resolve problems identified through testing to meet the end user’s requirements.

Investigating any software issues and adjusting as necessary to ensure optimal software performance.

Leader in driving brainstorming sessions to adjust and create architecture to meet the growing needs of our customers.

SEPTEMBER 2000 – JULY 2007 PRINCIPAL SOFTWARE ENGINEER

LODESTAR CORPORATION

PEABODY, MA

Manage all aspects of the engineering group’s projects by assigning tasks as appropriate.

Support the engineering team by providing guidance, assistance, and education.

Created a protocol to help efficiently determine the priority of new products, enhancements, and bug fixes.

Reviewing software requirements and upgrades to meet the ever-changing needs of the customer base.

Lead research efforts to proactively suggest future enhancements and features of new products.

SEPTEMBER 1993 – JUNE 2000 MANAGER OF SOFTWARE DEVELOPMENT

ECLYPSIS

BOSTON, MA

Work with management to help design new software and web applications.

Monitor progress and issues throughout the development process.

Setting proper goals and expectations of the development team to ensure a timely product launch.

Report to upper management on a weekly basis, any roadblocks, successes, or problems occurring during the development of the software or web application.

DECEMBER 1991 - SEPTEMBER 1993 Senior Programmer Analyst

Genesys Software Systems, Inc.

Methuen, Ma

Developed a product to communicate between an OS/2 server running payroll application software and a Windows 3.x GUI client using both the TCP/IP and NetBIOS communication protocols.

OCTOBER 1987 – DECEMBER 1991 PROGRAMMER

ISI SYSTEMS

BOSTON, MA

Health Care Sector

Wrote and tested code for new programs.

Project lead and developer for two product lines.

Researched, prototyped, designed, and developed a CD-ROM delivery system for bi-monthly release of program updates.

Developed a Commercial Statistical Package Coding which analyzed insurance data, converted the data to a standardized file format, and uploaded the file to a mainframe for further production processing and reporting.

Provided updates and upgrades for existing programs.

Identify and correct coding errors.

Created software applications for multiple platforms based on the needs of the customer.

Develop secure programs to guard against cyber security threats.

Installed, set up, and trained customers, at very prominent hospitals including but not limited to: Mayo Clinic, Standford, St. Jude’s, Slone Kettering, Partners (Mass General), John Hopkins, Clevland Clinic

August 1985 – DECEMBER 1985 Bank Teller

Baybank

BOSTON, MA, floater

August 1981 – September 1987 Cashier

McDonalds

Billerica, MA

Worked as a cashier, cook, cleaner. Learned time to lean time to Clean!

COMPUTER APTITUDE

Microsoft Suite of Software

SQL

Weblogic

Java

Oracle Database

BPEL

C/C++

SasS

OUAF

Point Of Sales

OSD

OSB

JDeveloper

Banking

Spring

ASP.NET MVC

Utilities

Health Care

Adobe

EDUCATION

BS, Information Technology, Math Minor, Salem State College, Summa Cum Laude, Salem, MA

352 Lafayette Street, Salem, Ma

Project Management Training Course, Boston. MA

Advanced Bi Publisher Training Course, Woburn, MA

Hobbie

Garding

Skiing, swimming, gymnastics, jogging

REFERENCES ARE FURNISHED UPON REQUEST

Contact this candidate