Customer Service Call Center

KARLA MCBRYAR

************@*******.*** C: 334-***-**** 738 Gordon Road, Hartford, Alabama 36344 Summary

Hardworking, honest, and reliable professional committed to providing a productive and detail-oriented work ethic. Establishes positive expectations and personal professional goals to achieve and maintain. Works independently with exceptional time management, efficiency, and accuracy. Skills

• Very proficient in the use of computers and programs with eight years experience using computers in specific daily job-related tasks, including, but not limited to: the internet, Microsoft Office, and specific scheduling, insurance, and school-related software.

• Five years experience working in customer service oriented atmospheres.

• Average Typing speed: 60 WPM.

• Exceptionally organized, resourceful, and reliable.

• Self-motivated, independent, and welcomes professional challenges.

• Reliable and adaptable by learning new systems quickly and taking initiative.

Experience

StraightPaths Christian School Level

Plains, Alabama

Home-school Teacher

08/2017 - Current

Graceville Elementary School Graceville,

Florida

First Grade Teacher

08/2010 - 10/2013

• Teaches one-on-one with 2 students; currently kindergarten and fifth grade.

• Highly skilled at motivating students through positive encouragement and reinforcement.

• Successful in helping students develop strong literacy, numeracy, social and learning skills.

• Skilled at implementing diverse curriculums covering wide range of subjects.

• Grades work, tests, and quizzes to keep accurate track of student performance.

• Utilizes computers, audio-visual aids such as flashcards, print material, and multimedia to supplement lessons.

• Assumed full teaching responsibilities for a first grade class of between 18- 22 students per year.

• Prepared and taught reading, writing, language arts, social studies, science, and mathematics units.

• Utilized a variety of learning style techniques for the different visual, auditory, and kinesthetic learners.

• Attended faculty meetings, student IEP meetings, and parent-teacher conferences.

• Implemented phonics and math instruction with small groups.

• Offered differentiated instruction and created individual student work stations/ centers.

• Used hands-on activities, manipulatives, and technology to enhance student learning.

• Used a variety of assessment tools and software to decipher each student's individual learning level, including, but not limited to: FAIR testing, cumulative records, Accelerated Reader, and local county assessment testing.

Dr. R. Scott Gamble Family Dentistry

Ashford, Alabama

Scheduling Coordinator

08/2007 - 06/2008

• Maintained patient charts on a daily basis.

• Handled a high volume of phone calls throughout the day from patients, insurance companies, and other offices regarding patient care.

• Checked in each patient for their appointment and checked them out when the appointment was completed.

• A "Day Sheet" which summarized each day's completed patient treatment was reviewed and matched against cash, checks, and credit transactions received throughout that business day.

Hillsborough County Public Schools

Tampa, Florida

Purchasing Specialist

07/2004 - 05/2007

• Responsible for reviewing requisitions and purchase orders for bid compliance and account coding accuracy.

• Typed purchase orders and maintained allocated budgets for the district's various new and renovation schools.

• Regularly offered phone assistance to outside vendors and school district employees.

• Reconciled error reports for large volume bid contractors. Progressive Insurance Tampa, Florida

Central Loss Reporting Unit

Representative

06/2003 - 06/2004

• Handled customers' accident claims by entering all relevant information concerning the claim into the specific insurance software system.

• Subject to weekly phone audits on all claims entered which focused on typing accuracy and ensured that proper customer service was being provided.

• Used Excel, PowerPoint, and Word computer software for presentations at team meetings.

Winn Dixie Brandon, Florida

Cashier-Sales Associate

06/2002 - 04/2003

• Provided customer service in a retail sales atmosphere by offering assistance and handling complaints.

• Maintained and operated a balanced cash register; cashed checks and performed ATM / Credit transactions.

Education and Training

Chipola Junior College Marianna, Florida

Bachelor of Science Degree in Elementary Education 2008

• Certification: Elementary Education (K-6) with an ESOL and Reading Endorsement.

• 4.0 Grade Point Average

Hillsborough Community College Tampa, Florida

Associate of Arts in Business Administration

2004

3.7 Grade Point Average

Riverview High School Riverview, Florida

High School Diploma

2003

5.85 Overall District Grade Point Average

Professional Goals

• I have a serious commitment to be the best worker within the company I have the opportunity to work for.

• I will consistently strive to meet and exceed company goals provided.

• I will work hard to ensure my data research and entries are accurate, thorough, and conducted in a timely manner.

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