Customer Service Client

Donna Gordon

Wichita, KS

Contact: 316-***-****

Email: ********@***.***

Overview

Skilled professional with extensive experience in partnership advocacy, revenue generation, and client service within the travel and transportation sectors. Proven track record of success in booking new business, resolving billing issues, and upselling services to enhance customer experience and maximize revenue. Experienced in collaborating with travel agencies and direct guests to facilitate seamless transactions and provide exceptional service. Proficient in managing administrative tasks, including billing reconciliation, record maintenance, and scheduling, to ensure operational efficiency and compliance. Adept at fostering strong relationships with stakeholders and coordinating events to celebrate significant milestones.

Skills

Conflict Resolution

Database Entry

Business Management

Planning/Coordination

Teamwork

Client Relations

Time Management

Inventory Control

Records Management

Operations Logistics

Data Entry

Customer Service

Reservations Support, Enterprise Mobility, January 2024- Present

- Efficiently manage global reservations for three major rental car companies: Enterprise, Alamo, and National.

- Facilitate seamless booking processes for customers worldwide, ensuring accurate and timely reservations.

- Provide comprehensive support to clients of Enterprise, Alamo, and National, addressing inquiries and resolving issues promptly.

- Utilize industry expertise to offer personalized recommendations and guidance to customers during the reservation process.

- Maintain up-to-date knowledge of rental car industry trends and policies to enhance customer satisfaction and loyalty.

Partner Advocate (STAR), Celebrity Cruises, December 2015-May 2023

- Proactively generate positive revenue by securing new business and effectively servicing existing bookings in the travel industry. Perform various tasks to support client needs, including new bookings, billing resolution, and upselling additional services such as shore excursions, drink packages, and travel protection.

- Assist direct guests with online check-in processes, ensuring a seamless and convenient experience.

- Collaborate closely with travel agencies, managing bookings for up to 50 staterooms and fostering strong relationships to enhance customer satisfaction.

- Coordinate logistical details for onboard events, including meetings, cocktail parties, and life milestones, to create memorable experiences for guests.

Professional Education/Training

High School/GED

Billing and Compliance

Record-Keeping and Documentation

Scheduling and Resource Allocation

Customer Service and Conflict Resolution

Driver Training and Safety Procedures

Reservation Management and Industry Knowledge

Communication and Relationship Building

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