Operations Systems Project Manager

MARK M. VERTIN, PE, PMP

****.******@*********.*** Rochester Hills, MI

linkedin.com/in/markvertin/ 248-***-****

PROJECT MANAGER

Experienced operations manager and program supervisor, high-communicator, with track record of delivering projects on-time, on-budget. Career total budget $4.1 billion, 184 projects, 86% success rate. Expertise in systems integration, implementation, data management, as well as system and data migration. Improved development time 20%. Reduced errors 80%. Excellent steering committee and executive-level reporting. Core competencies include:

Project Management Systems Integration Business Planning

Jira/Confluence Clarity MS Project (Instructor) Visio/PowerPoint Flow Charting

Moody’s Oracle Baker Hill SAP FICO/TM Agile/SDLC

EXPERIENCE

Oakland County IT, Blue Chip Talent, Detroit, MI 9/2023 – 2/2025

Project Manager – Subscriber Management System Implementation

- Managed .NET and security enhancements on 35 applications, driving server upgrades and data migration.

- Completed projects using Clarity for scheduling, change control, and allocation of resources

- Developed rollout strategy with stakeholders to manage and communicate business and technical issues.

- Managed Meraki/Cisco network enhancement with server upgrades and 170 additional access points

CRAIN COMMUNICATIONS, Detroit, MI 5/2022 – 3/2023

Project Manager – Subscriber Management System Implementation

- Managed cross-functional system implementation and data migration project scope and schedule in Jira, scheduled tasks with marketing data analytics, marketing operations, and customer service as well as finance.

- Improved development time by 20% through rigorous data trials while protecting PPI and GDPR data.

- Coordinated testing on data migration, UI, APIs, paywall, platform, webhooks, notifications, data security, data/accounting compliance (confirmed SOC 2) through production delivery.

- Led daily scrums for user/UI notifications, finance, and marketing integration at implementation.

- Completed cutover, error-free and on-time, of UI, APIs, paywall, platform, webhooks, and notifications.

HUNTINGTON (TCF/Chemical/Talmer) BANK, Troy, MI 6/2014 – 11/2021

VP - Credit Administration Systems

- Managed commercial lending systems, conducted internal audit (FFIEC/SOC2), directed projects, team meetings, MS Project schedules, risks, issues, and status reports to implement account management and CRM systems such as FIS Bankway, Fiserv Navigator, Baker Hill, Moody’s RiskCalc, and Mainstreet (ALLL).

- Developed and documented risk management process for commercial real estate lending operation to support portfolio evaluation in Moody’s platform and impaired loans in the Abrigo platform.

- Passed every audit on first review (documentation aligned with Bank Examination Manual).

FLAGSTAR BANK, Troy, MI 7/2011- 3/2014

Manager - Regulatory Compliance

- Directed implementation of 120 Dodd-Frank / capital markets regulations in two years including scope, schedule, requirements, change management, and test results, often with third party vendors (SOC2). Transitioned projects to operations as business as usual. (Passed review by OCC)

- Worked with departments to resolve remediation issues (matter requiring attention) in conjunction with GLBA, SOX, and Dodd-Frank changes to minimize resource utilization.

- Developed and documented stress testing process and transferred quarterly reporting to analytic operations team to meet FFIEC, CFPB, and OCC requirements.

ALLY BANK (TEKsystems contract), Auburn Hills, MI 12/2009- 7/2011

Sr. IT Project Manager – Treasury Systems at GMAC Capital Markets

- Delivered integrated treasury accounting platform to support ALCO and ALM management using Standard Project Lifecycle Framework.

- Managed process to select and procure related software and hardware through the RFP, BRD, and project plan to integrated with multiple systems.

- Moved data from MS Access to SQL Server.

- Managed project financial forecast and kept resource plan updated and aligned to the work package assignments as per the project plan while meeting SOX and other regulatory requirements.

- Led agile software development of Capital Markets & BlackRock interface to ALCO accounting systems with daily stand ups supporting 2 or 3-week sprints.

- Led implementation and SDLC projects to support SAP, Wall Street, and FIS/SunGard treasury products.

CHRYSLER FINANCIAL / DAIMLERCHRYSLER FINANCIAL, Farmington Hills, MI 11/2004- 11/2009

Program Manager – Banking, Marketing, and Financial Systems

- Lead projects, supervised tracked hours and expense in Clarity and SAP, to modify and validate new and existing financial systems, portfolio management, cash & treasury, and loan approval systems to meet SOX and IB/ILC bank requirements. (Passed review by FDIC)

Corporate Finance Program Manager – Completed projects improve treasury and financial management

- Tracked daily cash position ($100M-6B) evaluated deviations from forecast, initiated corrective action.

- Conducted $6 million implementation project to expand use of SAP TM, FI/CO, and BW applications

- Strengthened SAP BW to more accurately forecast cash requirements for operations and securitization activity.

- Led selection and implementation of SAP Treasury Management to replace SunGard Quantum.

- Reported Treasury activity on compliance, exposure, cost of funds, and ALM using SQL queries.

Marketing Program Manager - Developed 3-tier marketing systems for Chrysler Financial CRM website, eContract, Contract Validation, and Origination systems to speed acceptance, reduce losses, reduce disbursement float, and eliminate paper.

- Ran daily scrums and stands-ups while managing two-week sprints.

Banking Program Manager of 40 bank/financial systems at DCFS to support bank requirements.

- Wrote bank charter (proposal for new bank) application for $12 billion industrial bank charter accepted by FDIC

- Directed large, complex project to create and validate a separate IB/ILC bank entity in SAP FI/CO and 16 supporting systems under critical timing circumstances to meet FDIC, GLBA, and SOX requirements.

- Coordinated bank business requirements (BRD), project budget, and cash forecast involving stakeholder input from 105 executive and managers throughout DCFS

FORD MOTOR COMPANY (IMSI contract), Dearborn, MI 3/2003- 11/2004

Project Manager – Quality & Design, used six-sigma process to lead Ford Explorer quality team (6 core people, 10 support, 30 suppliers) through vehicle development programs, in some cases reducing lead-time by 1000% using surrogate data.

- Developed accurate project estimates based on relationships between business and technical requirements.

- Increased efficiency of program management office 250%.

THE PCI GROUP, Troy, MI 6/1999- 3/2003

Project Management Consultant -

- Proposed and established project management offices (PMO) with 8 automotive clients to improved stakeholder management, MS Project, project plans, status reporting, risk and issue resolution

- Implemented CMM processes and controls on GMAC software development projects to speed delivery of 34 projects using SDP-21 and Rational Unified Process (RUP). Brought PMO to Level 3, demonstrated Level 5

EDUCATION / PROFESSIONAL DEVELOPMENT / LICENSES

Master of Business Administration (MBA)

Ross School of Business, University of Michigan, Ann Arbor, MI

Master of Science (MS) Industrial Engineering & Operations Research

Wayne State University, Detroit, MI

Bachelor of Science (BS) Industrial Engineering & Operations Engineering

University of Michigan, Ann Arbor, MI

Project Management Professional (PMP),

Professional Engineer (PE)

Instructor – MS Project, project, cash and operations management at Walsh College and University of Phoenix

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