Medical Billing Office Manager

Kelly C. Oesch, Certified Professional Coder – A West Branch, MI 48661, 989-***-****, ***************@*****.***. wwwlinkedIn.com/in/Kelly-oesch-93aBab263

Summary Certified Professional Coder – A, with over 20 years of comprehensive

experience in medical billing and collections, specializing in claim

auditing.

Skills Certified Professional Coder Customer Focused

Professional Telephone Skills RCM Experience

Ability to work with difficult people Data Analytics

Problem solving Medical Billing

Billing performance Improvement Medical Coding

Claims Management Communication

Automation technologies

Experience with multiple types of EMR and Billing software

Work Experience

12/2016 - 12/2023 Business Office Manager, The Villa at West Branch

Conducted thorough information intake audits, ensuring billing accuracy for admissions.

Scrutinized claims for precision before submission, significantly reducing errors for rejection.

Managed private pay billing and oversaw the collection process, enhancing cash flow.

Oversaw daily facility census management, optimizing resource allocation.

Administered Resident Trust Accounts in compliance with state guidelines.

Functioned as a Medicaid application specialist, assisting residents and families through the process.

09/2014 - 11/2016 Sales and Marketing, Serenity Home Healthcare – West Branch, MI

Cultivated relationships with discharge planners and social services to secure potential referrals.

Authored and distributed a monthly newsletter to local healthcare providers and multiple surrounding counties, enhancing community engagement.

06/2010 – 09/2014 Receptionist and Scheduling Manager, Dr. Timothy Marsh – West

Branch, MI

Verified insurance and personal information with meticulous attention to detail.

Coordinated scheduling for all appointments, testing, and surgical procedures efficiently.

Secured prior authorizations required for test and procedures, ensuring compliance and timely service.

06/2009 – 01/2010 Billing and Collections Manager, Karoub Family Chiropractic – St.

Helen, MI

Engineered coding, billing, and management of Accounts Receivables, streamlining processes.

Promoted services to the public, referring physicians, and other businesses, expanding client base.

10/1987 – 02/2008 Billing Manager, West Branch Surgical Assoc. – West Branch, MI

Executed coding and billing of claims to insurance carriers as a Certified Professional Coder.

Followed up on all claim denials to maximize revenue capture.

Collected patient private balances, enhancing financial accountability.

Managed daily accounts receivables and prepared quarterly receivable reports for strategic planning.

Marketed services to referring physicians through targeted outreach.

Education AAPC Certified Professional Coder – Recertified March 2025

Kirtland Community College Roscommon, MI

Business Management 1995 - 1996

AAPC Certified Professional Coder 1997-2008

Ogemaw Heights High School West Branch, MI

Diploma, College Prep

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