Customer Service Inbound Calls
Resume:
Objectives
I am seeking a company that has opportunity for advancement and the opportunity to display my leadership skills.
Experience May 20th to Current
Baptist Health Clinic Maumelle Ark
Front Desk Repceptionist
Greeting patients
Activating customer files
Provides support to patients
Answering multi phone lines
Filling and Faxes
Process payments
Scheduleling patients appt
EKG Tech
Filing patients medical records
Effective Communications
Maintenance
Experience
Date of Employment Feb 21 2017 – August 25th, 2023
Verizon Wireless
Little Rock, AR
Spec – Customer Svc HBA Lead
Take Inbound Calls
Set up Payment Arrangements
Troubleshooting Cell Phones
Payroll/Audits
Special Awards
May 2018 Director Award Member
(Top 10% Performance)
Experience
Date of Employment 10/2017- 02/17/2017
AT&T
Little Rock, AR
Retention Dept/Customer Service
Answering inbound calls
Setting up payment arrangements
Experience
Date of Employment : 09/ 2017 – 10/2017
Robert Half temp Service
Little Rock, AR
American Taekwondo Association
Answering incoming calls
Collecting on past due accounts
Billing & credits
Experience
Date of Employment : 01/2017 – 07/2017
Arvest Central Mortgage
Little Rock, AR
Customer Service Rep
Assisting customer with Mortgage payments / Arrangements
Placing outbound call on delinquent accounts
Experience
Date of Employment : 10/2016 – 01/2017
Premier Staffing
Little Rock, AR
Donor Services (Heifer International)
Answering inbound call from Customer making donations
Experience
Date of Employment : 02/2006 – 01/2016
Ally Financial
Little Rock, AR
Collection Department – Team Lead
Prioritize and provide daily direction and communication to employees. Independently addresses and resolves complex customer and employee questions/issues.
Handle escalated accounts and updates data with accurate and complete information. Create, analyze, and monitor work performance through reports and software.
Ensure timekeeping and other HR Portal functions are accurate. Monitors policy and procedure compliance and abides by the Code of Conduct and Ethics.
Recommends and encourages employees to seek innovative improvements to processes in order to improve team performance and effectiveness.
Provides development, performance management, and constructive coaching on a regular basis.
Skilled in multiple disciplines within the business.
Maintain strict confidentiality with customer, employee, and company information.
Keep current with client developments affecting customer service and with company policies by reading daily updates. Effectively and accurately communicates same to subordinate staff.
Find innovative solutions to more complex or difficult issues with minimal escalation to higher level call center service staff.
Experience
Date of Employment : 04/1995 – 06/2005
Mitsubishi Motors
Cerritos, CA
Call Center – Team Lead
Responsible for performing collection activities associated with delinquent accounts.
Review delinquent accounts and engage in verbal and written collection efforts.
Taking and making inbound and outbound calls.
Engage in process to recover lost revenue.
Reduce the quantity of recurring collections efforts through continual collection efforts and attention to meeting company objectives.
Experience
Date of Employment : 02/1993 – 03/1995
Long Beach Memorial Hospital
Long Beach, CA
Medical Billing Specialist
Billing and follow-up of insurance claims and working all clients’ correspondence.
Knowledge of EOB
Assist with answering incoming patient and insurance calls.
Establish payment arrangements with patients.
Collecting on delinquent accounts
Input medical claims into the computer system.
References upon request
Contact this candidate