Customer Service Representative

Josephine Matthew, Richardson Tx. Tel: 919-***-****. Email: *************@*****.***

Summary

Highly motivated and customer-focused customer service representative with 3+ years of experience providing exceptional customer service and support. Proven ability to resolve customer complaints, maintain customer satisfaction, and exceed sales targets. Possess excellent communication, problem-solving, and organizational skills, and an aptitude for quickly learning new technologies. I am committed to upholding HIPAA guidelines and maintaining patient privacy with the utmost integrity, just as I would expect for my personal information.

Experience

Customer Advisor – VeeVee Tech Solutions, Dallas, TX Sep 2021 – 2023

Provided exceptional customer service to a diverse clientele via phone, email, and chat.

Resolved customer inquiries, complaints, and issues promptly and efficiently.

Maintained high customer satisfaction ratings, consistently exceeding company expectations.

Handled customer escalations with professionalism and tact, de-escalating situations and maintaining positive customer relationships.

Processed customer orders, ensuring accuracy and timely fulfillment.

Provided product information and troubleshooting assistance to customers.

Conducted follow-up calls to ensure customer satisfaction and identify potential sales opportunities.

Customer Service Representative – Genpact, TX Feb 2019 – Aug 2021

Provided customer service support to a large customer base via phone and email.

Answered customer inquiries promptly and accurately, providing clear and concise information.

Resolved customer complaints and issues promptly and effectively, maintaining customer satisfaction.

Handled customer escalations with professionalism and diplomacy, ensuring positive customer outcomes.

Processed customer orders, ensuring accuracy and timely fulfillment.

Provided product information and troubleshooting assistance to customers.

Conducted follow-up calls to gauge customer satisfaction and identify potential sales opportunities.

Skills

Excellent communication and interpersonal skills

Proven ability to resolve customer complaints and issues

Strong problem-solving and analytical skills

Excellent customer service skills

Proficient in Microsoft Office Suite

Experience with CRM software (Zendesk, MS Dynamics 365, Desk.com, Unit21)

Ability to work independently and as part of a team

Education

High school diploma

Awards and Recognition

Customer Service Excellence Award, VeeVee Tech Solutions, 2021

Employee of the Month, VeeVee Tech Solutions, Aug 2022

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