Communications Specialist, Project Supervisor, with a BS of Business

NICHOLAS KASSE

Sanford FL, ***** 407-***-**** *************@*****.*** www.linkedin.com/in/nicholaskasse EDUCATION

University of Central Florida, Orlando, FL Dec 2021 Bachelor of Science in Business Administration, Marketing Cumulative GPA: 3.3/Major GPA: 3.6

Achievements/Awards: Deans List

PROFESSIONAL EXPERIENCE

Project Supervisor Kasse’s Remodeling Orlando, FL Jan 2014 – Present

• Collaborated with store owner to manage a team of 15 employees, inventory 100 products & materials, and provide remodeling service to an average of 30 annual clients.

• Directed routine employee performance assessments to identify strengths and improvement points and utilized performance data to delegate tasks and create schedules in Excel.

• Employed GANTT charts to monitor project progression by drafting weekly progress reports and hosting daily meetings between management and staff.

• Generated end-of-week cost reports detailing inventory cost, quality, and consumption to manage and reduce material costs.

• Implemented virtual client outreach protocol that increased customer retention by 7% annually.

• Led a social media rebrand by developing a social media strategy to create social media content, landing page, and designed a company logo and uniform prototype Communications Specialist Charter Communications Greenville, SC August 2024 – Present

• Actively and consistently support all efforts to simplify and enhance customer experience.

• Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions

• Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

• Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc

• Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales

Digital Marketing Intern Investing Local Orlando, FL Jan 2022 – April

• Created a digital marketing strategy for Investing Local, a Central Florida Focused Investment Club, that has participated in upwards of $10 million in investments, and has 39 investors across 10 LLCs

• Managed a social media rebrand by designing and creating an investment banking tombstone and a timeline that was showcased at a conference with upwards of 25 investors present.

• Revamped company website and redesigned current design to accommodate for the additional two investors that were gained and to establish brand identity. Marketing Intern dasFlow Athleisure Apparel Orlando, FL Mar 2022 – Present

• Grew social media engagement and exposure by allocating 10 hours weekly to content creation such as blogs and write-ups on athleisure apparel.

• Collaborated with the team to work alongside our clientele to design and create the perfect garments, that are ideal for their work environments and branding ACADEMIC PROJECTS

Becoming a Local Tampa’s Social Media Content and Strategy, Digital Media Marketing Aug 2021- Dec 2021

• Led a social media rebrand by creating social media content and developed a social media strategy for Becoming a Local’s Tampa Instagram account to increase social media engagement by 20% and following by 65% through Instagram story campaigns, Instagram feed posts, and creating 30 unique hashtags.

• Modified and distributed written content, videos, and images through Instagram posts and story campaigns to shift content output and increase brand awareness by 35% over the course of the semester.

• Identified local businesses to increase advertisers and paid collaborations, leading to a 45% increase in Instagram monetization and 3 new advertisers. Mental Hygiene Project Web Development, Digital Media Marketing Aug 2021- Dec 2021

• Collaborated with the Mental Hygiene Project to improve their website using Wishpond to establish a user-friendly news webpage and client lead generation tool for internal use.

• Decreased average new client website navigation time by an average of 46% through mobile and desktop User Interface layout improvements.

• Increased client website interaction by 150% with implementation of direct consumer testimonials. Fairwinds Strategic Analysis Report, Capstone May 2021- Jul 2021

• Provided direct consultation and conducted an in-depth analysis of current client operations and provided strategic recommendations to a local Fairwinds credit union to strengthen their competitive advantage and increase client retention by 10%.

• Strategized logistics cadence for portfolio expansion, technological infrastructure modernization, partnership expansion and client outreach expansion. SKILLS

Software: Word, PowerPoint, Excel, Outlook, QuickBooks, Wishpond, Sawtooth, Canva, Hubspot, Microsoft, SharePoint, Facebook ads, Google ads, Adobe Photoshop Certifications: Google Analytics, Bloomberg Market Concepts, Customer Experience: Service Blueprinting, Marketing Tools: Digital Marketing, Sales, Marketing, and Customer Service in the New World of Work

Organizations: American Marketing Association, Young investors club, Language: English (Native), Spanish (Native), Portuguese (Conversational)

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