Customer Care Production Manager
Resume:
Talson Bethune
Self-motivated, family oriented, creative, Strong Work Ethic
Mesa, AZ 85210
**********@*****.***
A resourceful, self-motivated and customer-focused professional with hands-on experience in providing superb customer care. Effective communication and customer retention skills. Demonstrated ability to excel in fast-paced environment and thrive under pressure. Strong analytic and problem solving expertise. Enjoy exceeding customer expectations.
Willing to relocate to: Tempe, AZ - Phoenix, AZ - Mesa, AZ Authorized to work in the US for any employer
Work Experience
Production Manager/Supervisor
Alternative Healing Worldwide LLC - Phoenix, AZ
January 2017 to Present
• Keep good relationships with our venders and retailers.
• keep up with trending products and doing constant research as well as communicating with brands/ companies.
• Organizing charity events, making sure our store displays are in ideal places with the right products displayed.
Technician/Campervan builder
Popago vans - Mesa, AZ
July 2023 to January 2024
On build side: take any unnecessary things out of the vans.
• From blueprints; build counters and cabinets. Build counter tops with butcher block. Install puck/LED strip lights
• Run electrical wiring for lights, Control board switches, espar heating system, water pump/heater.
• Install Swivel seats, off-road bumpers, side steps, roof racks, exterior lights/cameras. On Service side: diagnostics, problem-solving.
• Prepping the vans before build teams get them, cutting out windows, AC/MaxAir holes.
• Solar installation
• Tools used: Impact drill, Measuring tape, Paint Sprayer, grinder, multi-tool, multimeter, speed square. Technician/CamperVan Builder
Boho vans campers - Tempe, AZ
January 2022 to July 2023
Using three layouts provided, build log cabin style Campervans.
• Frame flooring, build subfloor, laying vinyl flooring.
• Frame walls out, using 3/4in wood strips. Build a subfloor, use concrete floor leveling, sand flat/level. Lay down vinyl flooring.
• Frame out counters and cabinets with 2x2s and plywood paneling.
• Running electrical wiring threw the vans to connect lights and control panels with components in the vans.
• Tools used: measuring tape, impact/power drill, miter saw, table saw, multimeter, PEX crimpers, mutli- tool, grinder.
Laminator Nightshift Lead
TECHLITE - Tempe, AZ
January 2022 to July 2022
Using heavyduty adhesive sprayer; laminate acoustic foam with vinyl, Mylar material or ceiling tiles.
• Standing in pretty much one spot for 12hours.
• Coordinating priority if jobs and how long they should take the team to do.
• Communicating with other leads/shift manager on deadlines and products needed. RV Technician/PDI
WORLD WIDE RV - Mesa, AZ
August 2021 to December 2021
PDI Tech; check trailers/RVs for damages and functionality. Diagnose any issues and how long the fix will take. Take detailed notes for insurance company.
Fix any noted issues, communicate with sales manager and advisor. Install BlueOx hitches and Lipurt slide outs and awnings. RV Technician
Cruise America, Inc. - Mesa, AZ
November 2020 to August 2021
Finals Department; restore Thor/Majestic RVs that have been rented out. Using Impact Drill, measuring tape.
Diagnose issues and fix or replace broken items.
Machine Operator
MicroTech Southwest - Tempe, AZ
February 2019 to April 2019
Doing Injection molds for Duracell and Rayovac.
Running six different machines at a time.
Constant cleaning of floor and machines.
Standing overnight for 12hrs.
• Trouble shoot machines, make adjustments if needed. Installation helper
Cascade Windows - Phoenix, AZ
June 2017 to January 2018
Carefully unload heavy glass panels from truck into our job sites. Install bath/shower enclosures, accessories to specific spec. Clean up all our mess lock up house. Security
COACH'S CORNER - Phoenix, AZ
June 2016 to September 2017
Secure the building inside and out. Watch for any fights that might happen and break up any altercations that do happen.
RMA Technician
Hypertec - Tempe, AZ
February 2016 to June 2017
Computer programs used daily are, Excel and SAP Business One Client, FedEx shipping. Clean mobile medical kits and make sure they work properly before sending back to patients. SAP put in returned computer hard-drives and take inventory out. Get orders ready for shipping. Store Associate
Harbor Freight Tools USA, Inc. - Phoenix, AZ
August 2015 to February 2017
Truck nights and parking lot tent sale days are the most hectic. Truck is usually 14hr day, unloading 45,000lbs of freight from the truck onto the store floor and into it's proper placement.
• Helping customers find the right tools to get their jobs done. Personal Assistant/Caregiver
Rafaela Vasquez - Peoria, AZ
October 2013 to September 2014
Transported clients to and from appointments.
• Supported in personal hygiene/Helped client in bathing and clothing.
• Performed cooking, washing and cleaning tasks.
• Shopped for food products on a day-by-day basis to give the client the best meals. General Laborer quality control
Greatwide Distribution Logistics - Lakewood, WA
November 2011 to July 2014
Ensure that all work is completed within compliance with the company's protocols.
• Train apprentices and new hires in repair labor work.
• Use hand tools to repair pallets as per instructions.
• Operated fork lifts and scissor lifts.
Care giver/cultivation
WSCCG - Olympia, WA
November 2011 to June 2014
Two partner's had a caregiver Co-op. I started helping the lead grower/owner. Supervised two grows of my own working with him. Learned some in home methods to extract hash oil. Arborist Intern
Department of Urban Forestry, City of Olympia - Olympia, WA May 2010 to September 2010
Conduct tree inventories to gather and maintain data.
• Utilizing proprietary, custom or online programs, or databases to perform research, input, format, edit, save, print, and/or transmit data. Solve research and verification problems with creativity and gather clues in order to draw correct conclusions.
Independent Contractor/Maintenance Supervisor/Customer Service Supervisor Country Fresh Laundry - Centralia, WA
June 2008 to April 2010
Maintain and clean facility and site; floors, restrooms, parking lot and machines.
• Pressure-wash parking lot and building.
• Assembled shelves and organized materials.
• Providing customer service while ensuring company policies were being upheld. Education
Welding certification in Physical Training, Welding Centralia College - Centralia, WA
January 2013 to December 2013
Tech certificate in Collision and Automotive Repair Certification Program New Market Skills Center
June 2007 to August 2007
GED
South Puget Sound Community College
March 2007
Skills
• Green thumb, Windows, SAP, Excel and Microsoft proficient, Customer Service, Account Maintenance, heavy lifting, team management, creative thinking (4 years)
• Automotive Repair
• Fabrication
• Personal Assistant Experience
• Phone Etiquette
• Welding
• Mechanical Knowledge
• Pricing
• Production Management
• Manufacturing
• Warehouse Experience
• English
• Construction Experience
• Load & Unload
• Microsoft Excel
• Computer Literacy
• Supervising Experience
• Microsoft Word
• Quality inspection
• Analysis skills
• Assistant manager experience
• Training & development
• Leadership
• Restaurant experience
• Human resources
• Groundskeeping
• Power tools
• Assembly
• Forklift
• Quality Control
• Maintenance
• Landscape Maintenance
• Service technician experience
• Kitchen experience
• Management
• Agriculture
• Project management
• Typing
• Sales
• Quality assurance
• Inventory control
• MIG welding
• TIG welding
• Stamping press
• Blueprint Reading
• Machining
• Troubleshooting
• Logistics
• Lawn Care
• Microsoft Powerpoint
• Upselling
• Front loader truck
• Teaching
• Social media management
• Tree care
• Supervising experience
• Quality assurance
• Sales
• Training & development
• Leadership
• Forklift
• Project management
• Google Docs
• SAP
• Heavy lifting
• Construction
• Assembly
• Load & unload
• Customer service
• Quality control
• Typing
• Marketing
• Organizational skills
• Mowing
• Carpentry
• Woodworking
• Hand tools
• Power tools
• Sawing
• Microsoft Word
• Microsoft Excel
• Basic math
• Communication skills
• Management
• Project leadership
• Hospitality
• Baking
• Cash handling
• Warehouse management
• Warehouse management system
• Maintenance
• English
• Clerical experience
• Office management
• Manufacturing
• Automotive repair
• Automotive service
• Mechanical knowledge
• Grocery store
• Janitorial experience
• Team management
• Profit & loss
• Caulking
• CGMP
• Welding
• Frame carpentry
• Serving
• Hotel experience
• Property management
Links
http://Www.Wehealalternatives.com
Awards
Employee of the month
February 2013
Working for Greatwide distribution logistics, i became employee of the month in my first 90days n the job. Certifications and Licenses
Welding
January 2013 to Present
Flagger
September 2008
Flagger certification
Forklift Certification
Hazardous Waste Operations & Emergency Response Training First Aid Certification
Certified Arborist
Certified tire and lube technician
August 2008 to Present
Received certification from New Market vocational school in Tumwater Washington state CPR Certification
ASE Certification
ASE A8 Engine Performance Certification
Pallet Jack Certification
National Institute for Certification in Engineering Technologies AWS D1.1
Welding Certification
OSHA 10
Guard Card
Assessments
Forklift safety — Proficient
July 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Work motivation — Proficient
April 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
QUALIFICATIONS/COMPENTENCIES
• Proactive go-getter attitude
• Hands on experience in managing customer complaints according to company policies and protocols
• Excellent Communications Skills Great phone etiquette
• Critical thinker
• Exceptional attention to detail
• Computer: Word, SAP Business One Client, Excel
• Well versed in responding to customer requests in a time efficient manner
Contact this candidate