Customer Service Specialist

Johnisha (Jaye) Knight

Washington, DC - E: ******@**********.*** - P: 202-***-****

Professional Summary

Dynamic, detail-oriented, and adaptable administrator and customer service specialist, with over 10 years of experience. Also skilled in trauma-related group facilitation, and passionate about the power of artistic expression to overcome emotional challenges. Seeking to apply my skills in an environment where I can gain further managerial experience and also have a positive impact on my community.

Administrative Support:

●Managed schedules, coordinated meetings, and maintained detailed records to enhance office operations.

●Handled confidential correspondence, document preparation, payroll preparation, and data entry with precision and efficiency.

●Supervised a team of 10 administrative staff, consistently meeting or surpassing productivity goals.

Guest Relations:

●Addressed customer concerns promptly, to ensure a high-quality experience and build brand loyalty.

●Maintained composure and acted in a professional manner at all times, even in high-pressure environments.

●Cultivated positive guest experiences through attention to detail and exceptional interpersonal and communication skills.

Support Group Facilitation:

●Led healing circles for women experiencing trauma, using art expression and other therapeutic tools including Rational Self-Analysis (RSA) and Cognitive Behavioral Theory (CBT) to promote mental well-being and constructive decision-making

●Supervised and facilitated mediation and conflict resolution circles, to improve participants’ personal and professional growth

●Created customized development plans to empower individuals and enhance organizational success.

Professional Experience

Strategic Business Engagement Team Intern

Responsible Business Initiative for Justice March 2024- June 2024

Front Desk Agent

Donohoe Hospitality Inc./Holiday Inn Capitol, Washington, D.C. March 2023 – September 2024

Art Facilitator/ Administrative Clerk

SFF Hazelton Recreation Department, Bruceton Mills, WV October 2015 – September 2018

Floor Supervisor

SFF Hazelton Education Department Reentry Resource Center, Bruceton Mills, WV October 2012 – September 2015

Education

Georgetown University McDonough School of Business Washington, DC

Pivot Program - Certificate of Completion Expected June 2025

University of the District of Columbia (UDC) Washington, DC

Business Management, completed 30 credits 2000 - 2002

Eastern Senior High School Washington, DC

High School Diploma June 2000

Certifications and Technical Skills

SeeMore Impact Labs – CSM High-Performance Job Skills Certificate, 2025 (quantitative reasoning, literacy, math, and problem-solving skills)

US Dept of Labor Vocational Training: Microsoft Office Suite, 2022; Culinary Arts Certificate, 2009

Stratford Career Institute-Certificates in Hotel and Restaurant Management (2018), Starting Your Own Business (2015)

Basic conversational Spanish; Proficient in both Microsoft Office Suite and Google Workspace

Volunteer Work

Member of The WIRE (Women Involved in Reentry Efforts) – mentor and facilitator, advocate for policy reform

Peace Fellowship -Children’s Ministry, Praise and Worship Team

Free Minds Book Club – Poet Ambassador

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