Help Desk Systems Engineer

JEREMY KARNS

Audubon, IA 319-***-**** ******@*****.***

PROFESSIONAL SUMMARY

A results-driven Systems Administration professional with 15+ years of experience, skilled in maintaining Windows user environments, managing user accounts, and providing exceptional desktop support, aiming to utilize expertise to enhance operational efficiency and client satisfaction in a Systems Administration Associate role. Strengthened skills of leadership, organization, communication, and teamwork during both military and corporate careers.

SKILLS SUMMARY

Project Management

AWS and Infrastructure as Code

Designed, deployed and optimized solutions using AWS services such as EC2, RDS, S3, 1AM, and Cloud formation

Firewall experience (Cisco, Barracuda, SonicWall) PROFESSIONAL EXPERIENCE

Systems Engineer 11/2009 – 12/2024

Spinutech, LLC., Cedar Falls, IA

Established the Tech Support department early in company history to determine procedures for successful operation

Performed department tasks efficiently during interim of new employees

Trained new team members in tasks, company policy, as well as our proprietary CMS system

Managed and maintained 90+ development and production servers, with 99.99% uptime for clients spending greater than $500,000 on new projects, retainer tasks, and maintenance work monthly

Served as company expert on proprietary CMS (Content Management System) and DNS, internal and client facing, and Campaign Monitor, email marketing system

Managed and maintained Linux and Windows-based hosting environments, including websites, databases, and associated infrastructure

Deployed, migrated, and updated secure systems across AWS environments

Responsible for Database administration, MySQL and MSSQL

Trained client and team members to ensure efficient client support and dependency

Configured, trained, and maintained email project management systems, as well as other internal/external systems, to ensure our team was able to effectively support our clients

Documented and trained 200+ team members on procedures, both for internal and client success

Procured and maintained inventory of internal technical related purchases in excess of $200,000/year

Assisted and led multiple project management and internal communication application implementations

Supported the technological growth of the company through two mergers and natural growth - at a rate of 130+% in the span of 10 years

Served as key transition member during mergers, as well as providing extensive organic growth prior to mergers

Managed three separate VoiP Implementations (upgrades) and management

Provided On-Call services to clients

Monitored to improve cloud performance, scalability, and cost-efficiency using tools like AWS Cloudwatch and Cost Explorer

Performed Tier III helpdesk for internal and client technical issues IT Director 03/2008 – 11/2009

Power Engineering and Manufacturing, LTD, Waterloo, IA

Managed department of network domain consisting of 60+ users and computers

Performed proactive preventative maintenance of complex Windows network to insure minimal downtime

Effectively launched Linux based VoiP PBX phone system with minimal vendor technical support

Led company training in implementation of new technology and procedures; included a new interactive phone system, production software, and deployment of production workstations

Responsible for assisting in technical aspects to aid maintenance department in the trouble shooting and repair of production machinery

Utilized communication and technical writing skills during company training, procedural documentation and continuity manuals

Executed extensive testing and analysis on in-house developed production software

Applied excellent organizational proficiency to inventory and develop company property book and tracking system for over $200,000 worth of technology assets MILITARY EXPERIENCE:

U.S. Army

Network Systems

Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations

Performed data backups and disaster recovery operations

Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, and replace defective components when necessary

Configured, monitored, and maintained email applications or virus protection software

Operated master consoles to monitor the performance of computer systems and networks and to coordinate computer network access and use

MILITARY TRAINING:

Network Systems Switch Board Operator MOS 31F, now 25F (Network Systems Operator) Graduated with Honors and Drill Sergeant Commendation

Information Assurance Security Officer (IASO) Level I

(Microsoft Certified Systems Engineer) training course

System Administrator/Network Manager Security Course (IASO) Level II VOLUNTEER:

Technical Operator

Rose Theater, Audubon, IA

Instrumental in fruition of community non-profit theater

Perform entire spectrum of technical aspects of the theater weekly Coach

Grade School Wrestling

Grade School Baseball

Grade School Football

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