Customer Service Representative
Resume:
Leslie Bowling
Cleveland, OH *****
***************@*****.***
Work Experience
Driver
Lyft-Cleveland, OH
April 2019 to Present
Drive my personal car picking up and dropping passengers off at their designation. Remote Customer Service Representative/Collection
InnoSource-Cleveland, OH
October 2022 to May 2024
FIRST ENERGY CORP: Remote Independent Contractor. Credit Department: Received inbound calls from Ohio, New Jersey, PA, New York and West Virginia regarding payments by ready check and/or debit cards, disconnections and reconnections of electrcity, medical certificates, outage calls, forestry calls, damage claims, transferring calls, accurate notes on every call, verification, scripts, metric system.
Applications: Teams, video camera, Microsoft, Amazon Connect, Max, Calculator, Notepad, Citric, VPN, One Note, various software, multitasking, high volume inbound calls. Driver
Willia Arms-Streetsboro, OH
October 2019 to June 2022
CPR certification, drive a business van, picking up and dropping off adults with mental and/or physical disabilities. Using GPS regularly for direction and timing. I am very dependable. I am always on time picking up and dropping off my clients. I have conversations with my clients that can speak and ones that can not, I still will speak to them with a smile in my voice. I was laid off due to Covic. Fortunately, Willa Arms called me back.
Delivery Driver
Federated Auto Parts-Cleveland, OH
October 2020 to December 2020
Fill orders and deliver auto parts to various locations. Accept payments from companies that doesn’t have credit with Federated. Inventory and stocking. Home Customer Sales Support
Hilton Worldwide
May 2016 to October 2019
Receive calls thru Amazon Connect and now completing all Customer Service's thru GEM. Prior to GEM, Hilton used Avaya and landline phone. I take calls for all of the Hilton Properties to make reservations. I do a lot of upselling and cross selling. I log into Citrix, Infoweb, Journey, Chat, Hilton Email, Avaya and KB Articles before my shift. Work with the Metric System. I have quotas I have to reach or exceed and I always exceed over what is required. Calls are continuous and a fast pace environment. I have won the CTE Award and received recognitions for winning. Home Customer Service Rep
Sutherland Global Services Inc-Pittsford, NY
December 2014 to February 2016
Responsibilities
I log into the Adobe chat room, than into VM, Citrix, VPN, UOC, Atlas, Lync and Avaya phone system. I check my email and than the booth sheets for updates. I log into 1800Flowers.com or Cheryl's.com web page, depending on which company I am scheduled to answer calls, take orders and service calls. Sometimes it is both at the same time if one company is short handed. I log into E-time to punch in. Now I am ready to take calls with my
USB Headset.
I also call customers and florist if there is an issue with delivery or the quality of the product. I work on Atlas for 1800Flowers.com and UOC for Cheryl's.com Accomplishments
I realized that I am very good in up selling and always over my sales quota. I learned how to empathize when a customer is very upset about their order. Listen and try very hard to resolve the problem while customer is on the phone, first contact. I get great feedback on the surveys that are emailed to the customer after services are rendered.
I am a good agent.
Skills Used listening, computer, working on different programs at once, phone skills, typing, selling and handling heavy call volume.
Customer Service
Home Primary Support - Englewood, CO
Home Contractor
Sutherland Global Services Inc
August 2015 to December 2015
into several apps every shift. Avaya,
Breeze Yantra
Express Lane, Pidgin Chat, Bestbuy.com, Kronos, Empower and Confirmit. Calls are rated with the Metric system.
I resolve callers damage items, return label, gift cards, price match, change of shipping address, etc. Calls are non stop
Home Contractor
Oasis Marketing Solution - Pearland, TX
September 2014 to November 2014
Responsibilities
Sign into Five 9, receive calls through a dial up system, using USB Headsets, read various scripts, video chat, yahoo messaging. messaging.
Accomplishments
I learned about politics, how it is very important to listen to what other people have to say, accomplished to work in my own office without constant supervision, which I have always been the employee that can work unsupervised, I am helping people to get their opinions and attitudes out into the world to try and make it a better place to call home.
Skills Used computer, USB headset, dial up system, various software, customer service. Receptionist/Cashier
Techni Craft Auto-Mentor, OH
January 2013 to March 2014
Responsibilities greet customers, phone coverage, handle cash, credit cards, and checks, order auto parts, schedule auto repairs, data entry, billing. Accomplishments learned more about automobile parts. Skills Used customer service, phone coverage, 10 key, organization, accuracy. Bartender
Bartender
Skeets VSP Lounge
Cleveland, OH
April 2004 to October 2012
Responsibilities greet customers, handle cash and credit cards, count cash drawer and change bag, total out register accurately, end of shift, computerized register, clean/stock work area, mix and pour drinks, count cooler inventory, large clientele, fast pace environment, work independently, monitor customers' consumption.
Accomplishments count money accurately at a fast pace, meeting and becoming friends with a large amount people, adapting to all various type of situations, learn names and how to make different drinks. Skills Used computerized register, customer service, 10 key. Hotel/Car Reservationist
AAA-Independence, OH
June 1995 to July 2003
Responsibilities greet customers, extremely busy inbound/outbound phone coverage, schedule hotel and car rental reservations by phone and Avatar, filing, copy and mail documents, FAM trips (out of town business trips).
Accomplishments learn about smaller cities within or around larger cities, received a certificate for most calls answered in one hour, travelling.
Education
education
Bryant & Stratton Business College - Richmond Hts, OH 1988 to 1989
High school diploma or GED
Skills
• Do you have any of these top skills employers are looking for? Floral Design
Citrix
LAN
Network Support
Remote Access Software
Active Directory
Technical Support
Microsoft Windows Server
Dismiss
Call Center
Customer Service
Desktop Support
Salesforce
Driver
Driving
fast learner
VPN
Van Driver
Van Driver
Sales Support
• Customer service
• Help Desk
Assessments
Call center customer service — Proficient
August 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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