Customer Service Associate
Resume:
Customer Service Associate with over * years of experience in enhancing patient access and
affordability in the healthcare sector. Demonstrates expertise in insurance verification and process improvement, with a proven track record of streamlining prior authorization submissions and improving communication with stakeholders. Passionate about leveraging strong communication and problem-solving skills to deliver exceptional support and foster a collaborative environment.
Employment history
Complete Reimbursement Specialist, TEKSystems Dec 2025 Health Service Specialist, Biologics by McKesson Sep 2021 - Oct 2024 Cary, NC
Eligibility Specialist, RemX Sep 2020 - Sep 2021
Cary, NC
• Obtain patient's insurance information using CPR+ commercial and communication with patient/providers.
• Work with patients, payers, providers, copay vendors and manufacturers.
• Confirm insurance types and corresponding funding options.
• Notified providers of benefit investigation findings within a 4-hour turnaround time, enhancing communication and service delivery.
Accounts Payable, Windsor Point Sep 2017 - Sep 2020 Fuquay-Varina, NC
• Obtained, processed, and accurately posted payments to ensure timely revenue collection.
• Prepare monthly Statements of Accounts, maintain clarity and accounts in financial reports.
• Balance all transactions monthly to ensure the integrity of financial reports. Human Resources, Windsor Point Sep 2016 - Jan 2017 Fuquay-Varina, NC
• Manage benefits and compensations for employees.
• Provide comprehensive administrative support to hiring managers including conduction of interviews, background check, E-Verify and NC New hire processes.
Medical Records, Windsor Point Oct 2015 - Sep 2016 Fuquay-Varina, NC
• Establish and maintain patient’s charts including diagnosis codes.
• Generated daily, weekly & monthly census.
Education
Central Carolina Community College 2000
GED
Fayetteville Technical Community College Jan 2025
Certified Pharmacy Tech.
Currently enrolled.
Courses
Nurse Aide Feb 1999 - Sep 2007
Health Care Personnel Registry Section
Medication Aide 2000
Analyzed reimbursement data to identify trends, resulting in streamlined operations and cost savings. Facilitate urgent oncology drug authorizations, boosting patient treatment access. Coordinate with stakeholders for copay assistance, enhancing affordability. Conduct eligibility checks to ensure precise prescription insurance data. Engage with pharmacy managers to verify copay status efficiently. Streamlined authorization processes, leading to quicker approvals and improved patient care. Analyzed prescription drug data to ensure accurate eligibility checks, leading to significant reductions in processing errors and improved patient satisfaction. Facilitated urgent oncology drug authorizations, significantly improving patient treatment access and reducing wait times.
Takisha Davis
Customer Service Associate
Fayetteville, US
919-77-299
***********@*****.***
Skills
Conflict Resolution
Data Management
Project Management
Process Improvement
Research
Reporting
Problem Solving
Training
Microsoft Teams
Microsoft Outlook
Insurance Verification
Communication
Links
Contact this candidate