Talent Acquisition Operations Analyst
Resume:
Rejeanne Garcia
Weehawken, NJ ***** ****************@*****.***
Dynamic and proactive Senior Sales and Operations Events Management Professional with a proven track record of executing cost-effective initiatives and driving high client satisfaction in the competitive NYC and Miami markets. Skilled in end-to-end event management, including sales strategy, vendor relations, contract negotiations, talent acquisition, team leadership, and logistics coordination.
Brings additional expertise in food safety compliance and regulatory standards. Recognized for strong communication, leadership, and training abilities, with a commitment to delivering exceptional client experiences while supporting organizational profitability.
Trilingual (English, French, Spanish).
Education: B.A. in Environmental Studies and Communications (magna cum laude); Culinary Arts Certification.
.
Work Experience
Bank Operations Analyst
Federal Reserve Bank Of New York
01/2025 - Present
• Support designated Programs.
• Manage databases, support initiatives that require analysis of large data sets and presenting analysis.
• Assist with event, seminar activities, including setting up seminars, meet and greet visitors.
• Assist with the preparation and proofreading of correspondence to Financial Institutions, Holding Companies, etc. to Second in the District Financial Institutions.
• Manage travel, including making travel arrangements and submitting reimbursements.
• Updating ad tracking several spend budgets.
• Provide general administrative (i.e. manage large scale and complex meetings with 10+ attendees, providing coverage for a Function and its staff).
• Assist with coordinating onboarding and offboarding activities.
• Provide back-up support at own initiative or as requested.
• Perform other ad-hoc duties assignments and projects, as necessary.
Senior Conference/ Event Service Manager
UBS- Weehawken NJ/ New York NY
12/2022- 03/2024
Contract Consultant
Managed, developed, and executed a diverse range of events to the highest standard through excellent organizational skills, innovation, and creativity. Ensured activities aligned with business objectives, firm wide policies & procedures, and marketing / communications strategies. Point of contact for town hall events, summits, and stake holders’ banquets.
Worked directly with the Sales Training Department to ensure that all details of their training/meetings are arranged, and space reserved appropriately. Constantly communicated with them to keep abreast of changes, additions, and customer comments.
Acted as a liaison between the Conference Center and all customers.
Prepared all group service orders by using room reservation software.
Worked closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests. qq
Worked closely with the Food & Beverage Department for food quality, menu maintenance and assessing customer feedback.
Assisted the General Manager in analyzing all aspects of the Training Center operation and reports back on any aspect that does not seem to be functioning effectively.
Assisted the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system.
Client Services Manager, Events
Jeffries LLC – New York, NY
03/2022- 09/2022
Contract Consultant
Regularly communicated with clients to understand their needs, addressed concerns, and built strong relationships. Coordinated, implemented special projects.
Monitored and improved the quality of services provided to clients.
Collected client feedback to improve and ensure satisfaction. Managed all client event deadlines.
Identified opportunities for increased sales and worked with clients to achieve mutually beneficial goals.
Built and maintained strong client relationships, fostering trust and collaboration.
Lead and mentored a team of customer service professionals.
Project Manager, Special Events
Bank of America - New York, NY
10/2019 to 01/2020
Oversaw events with budgets of $50K+, and attendees up to two hundred and fifty (250)
Directly supervised and trained staff including servers, audio visual (A/V) staff, set-up / breakdown crews, porters, coat check, butlers, and bathroom attendants.
Interfaced with multiple vendors, supplies and service providers to ensure appropriate materials at cost-effective prices.
Handled all inquiries from clients regarding requirements, availability, safety, and accessibility.
Created and maintained all systems for capturing sales-related information, including client-facing documents, contracts, floor plans, inventory upcharges and rentals.
Served as on-site contact for all event planning and execution to ensure exceptional client-vendor experience.
Coordinated set-up, breakdown and load-out of all events.
Created and delivered complex progress and financial reports three times (3X) daily during project life cycle.
Collect all event deposits and record payments; invoice for final balances by required deadlines; • Implemented risk mitigation tenets to ensure safety and security compliance; Troubleshot and address potential conflicts.
Project managed pre-Broadway opening event for Lin-Manuel Miranda's Freestyle Love Supreme in Bryant Park; handled all aspects of event planning, production and execution, including food and beverage, food presentation, thematic accoutrements, seating, lighting and ambiance; also supervised additional serving, set-up and breakdown teams as well as ensured discrete, top tier services for VIP Celebrity Guest List exceeding two hundred and fifty (250+) attendees (Bank of America);
Oversaw and coordinated all planning and execution details for highly regarded Merrill Lynch Speaker Event with Guest List of over one hundred and twenty (120+) representing leaders in finance and media; designed floor plans, lighting, menus and overall design as well as secured and supervised all ancillary staff, i.e. coat check, porters, food preparation and presentation support staff.
Executive Trainer and Special Events Planner
Momofuku Restaurant Group, LLC - New York, NY
05/2018 to 07/2018
Trained and mentored junior staff, including hosting and serving staff, in operations, protocol and policies associated with fine dining establishments in highly competitive New York City market.
Oversaw new hire onboarding and acclimation processes.
Trained staff in fine dining client services, food presentation, authentic cultural table settings and bar service as well as drove familiarity with list of over one hundred (100+) notable food critics.
Compiled Standard Operating Procedures (SOPs) to successfully complete routine operations, achieve consistent quality service, and mitigate any conflicts, issues or non-compliant activities.
Assisted in planning and launch of new Kāwi Momofuku Restaurant in Hudson Yards.
Hospitality Services Manager Event Planner Administrative Support
DLA Piper, LLC - New York, NY
10/2017 to 3/2018
Charged with operations oversight for NYC Hospitality division. Project managed over fifty (50+) special events and up to forty (40) pop-ups per annum, with budgets up to $50K and many with close to five hundred (~500) attendees, including annual Super Bowl parties and fund raisers for breast cancer research.
Directly recruited for position from previous role at Savory Catering.
Responsible for hospitality service delivery for five (5) separate floors, status and inventory of twenty (20) pantries, and management of twenty-three (23) conference rooms.
Consistently planned and delivered eclectic menus for in-house customers.
Hired and supervised fourteen (14) couriers, three (3) receptionists, two (2) maintenance engineers, three (3) audio visual (A/V) technicians, and three (3) catering attendants; delivered weekly onboarding presentations.
Interfaced with vendors for acquisition of appropriate supplies; negotiated most cost-effective pricing;
Handled Accounting for attorney / partner car services; processed all Payroll for divisional employees.
Promoted employee morale and colleague engagement via introducing new in-house special events such as Massage Day and Employee to express appreciation for all employee contributions.
Assistant Director of Catering
Savory Catering + Events - New York, NY
5/2015 to 6/2017
Identifying, qualifying, and securing catering business to meet revenue targets.
Acted as Primary Liaison and Point-of-Contact for new and established clients. Conducted clients need assessments and recommendations for catering menus and themes.
Leading and motivating a team of catering sales and event management staff.
Monitoring and controlling catering department budgets and financial performance.
Collaborating with sales and marketing teams to promote catering services and generate leads.
Used QuickBooks®, examined and addressed invoices as well as identified discrepancies in financial statements.
Training, coaching, and developing catering staff to improve performance.
Skills: Microsoft Office Suite, Cvent, Google Docs, EMS, QuickBooks.
Education
B.A. in Environmental Studies and Communications
Florida International University - Miami, FL
Culinary Arts
Johnson & Wales University - Miami, FL
Contact this candidate