Customer Service Representative
Resume:
Bettina Wilkinson
Saint Albans, WV *****
**************@*****.***
Professional Summary
I am a hard worker and enjoy taking care of people. I am going to be going to school in the fall for LPN. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Ibex-Charleston, WV
December 2022 to September 2023
• Took calls from customers regarding their bill, or moving and setting up equipment, any questions they had about their equipment.
CNA - Certified Nursing Assistant
Wise Staffing-Charleston, WV
March 2021 to October 2022
• Assisted client with ADL's, as well as took vitals daily. CNA/HHA
Independent Self Employment-Mammoth, WV
May 2018 to February 2021
• I provided transportation to and from doctors appointments.
• I cooked, cleaned, and did laundry.
• I provided ADL's for the patient.
CNA/Caregiver
Choice Staffing-Huntington, WV
July 2013 to July 2018
• I assisted patients with their activities of daily living. I also provided additional assistance to the patients that is basically anything they needed to know or were unable to do. I was there to make their lives as easy as possible, and give them comfort and a safe surrounding as well as I possibly can.
• I performed range of motion excercises for some patients that was needed daily. Receptionist/CSP
H & R Block - Quincy, WV December 2011 - April 2013
• Answered the telephone, scheduled appointments, and confirmed upcoming appointments.
• Performed a variety of office duties, such as filing, accepting payments, and distributed Income Tax checks to clients.
Receptionist
West Virginia Laser Eye Center-South Charleston, WV January 2011 to November 2011
• I answered the telephone calls and connected to the appropriate department.
• I received and distributed faxes, and mail to the personnel.
• I was responsible for scheduling patients appointments for routine eye exams, follow-ups, and surgery. As well as confirming patients of their upcoming appointments.
• Obtained authorization from the Insurance Companies. Receptionist
D & J Battery-Hernshaw, WV
September 2008 to June 2010
• Answered the telephone and assisted customers with any questions or concerns, and or orders that they place.
• I was responsible for the ordering, and stocking of batteries.
• I customers with the prices and warranties on the batteries, and I also ensured that the batteries were delivered on time and any questions or concerns were handled. Education
High school or equivalent in Medical Administrative Assistant Everest Institute-Cross Lanes, WV
January 2010 to January 2011
Graduate school in CNA
Garnet Career Center-Charleston, WV
November 2007 to April 2008
Skills
• Memory care
• Medical Scheduling
• Excel (Less than 1 year)
• Microsoft Word
• Customer service
• 50 wpm (Less than 1 year)
• Medical Records
• Basic life support
• Caregiving
• Computer skills
• Home Health
• Typing (Less than 1 year)
• Patient Care
• iOS
• Insurance Verification
• Administrative experience
• Medical Office Experience
• Data-Entry. (Less than 1 year)
• Medical Terminology
• Word (Less than 1 year)
• Dementia care
• CNA
• HIPAA
• Alzheimer's care
• Vital signs
• Home health
• Microsoft Excel
Certifications and Licenses
Driver's License
State Tested Nursing Assistant
AED Certification
CNA
CPR Certification
BLS Certification
CPR/ First Aid Certification
January 2021 to January 2022
Additional Information
Computer Skills:
• Excel
• Word
• Typing (50 wpm)
• Medi-Soft
• Data-Entry.
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