Customer Service High School

ALFANELYS ROMERO

KEY SKILLS Technical Proficiency: Microsoft

Office, CINC, POS, Financial

Software

Budgeting

Organizational and time

management skills.

Case Management & Client

Assessment

Vendor & Project Coordination

Regulatory & Policy Compliance

Maintenance Planning &

Coordination

Problem solving

Customer service

Attention to details

Fluent in English and Spanish.

EDUCATION

High School Jan 2018 - Dec 2018

Penn Foster High School

Final GPA: 3.8

Bachelor of Science Business Management [IN PROGRESSS] Penn Foster College

Expected Completion 2026

WORK

EXPERIENCE

Case Manager, Sovereign Health Group Apr 2015 - July 2019 Conducted assessments to understand clients’ substance use history and mental health needs.

Developed personalized treatment plans and coordinated care with clinical teams.

Bilingual Customer Service Representative, Aug 2020 - Aug 2021 Contractor Campus

Handled high-volume customer interactions in both English and Spanish for licensing and education support.

Maintained accurate records, processed applications, and ensured compliance with Florida state guidelines.

Licensed Community Association Manager (LCAM), Aug 2021 - Present ICON Management

Managed five residential communities totaling over 1,400 homes, overseeing all aspects of community operations including financial management, maintenance, and resident relations.

Partnered with Boards of Directors to implement projects, enforce compliance, and ensure quality service delivery.

Conducted inspections, issued violations, processed ARC requests, and ensured adherence to governing documents.

Prepared budgets, reviewed financial reports, and guided communities through developer transitions.

SUMMARY Licensed Community Association Manager (LCAM) with over three years of on-site experience managing HOAs, condos, multifamily, and property owner associations. Skilled in all aspects of operations including budgeting, maintenance, compliance, and resident relations. Bilingual in English and Spanish, known for a proactive, hands-on approach and trusted by Boards and residents. Currently pursuing a Bachelor’s in Business Management.

***************@*****.*** 239-***-**** Fort Myers, FL Licensed Community Association Manager(LCAM)

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