Executive Assistant Customer Service

Tina Kinsman

Stamford, CT ***** • 203-***-**** • *******.****@*****.***

Administrative Professional

Savvy and dependable senior-level administrative professional with the ability to multi-task varying priorities while maintaining a calm and positive attitude to provide stellar customer service.

— Key Qualifications —

•Communication: Outstanding verbal and written communication skills paired with sharp listening abilities. A professional and mature problem solver.

•Multitasking: Adept at overseeing several tasks simultaneously. Manage multiple phone lines and face-to-face contact with clients, visitors and associates while maintaining administrative duties calmly and efficiently.

•Prioritizing: Self-directed with the skill to manage dozens of duties and unexpected requests. Quickly prioritize tasks utilizing expert time management methods.

•Organization: With meticulous attention to detail, improved office organization by compiling monthly reports, financial spreadsheets, organizational charts and company data reports.

•Event Planning: Plan, organize and seamlessly execute successful corporate events and dinners with both generous and limited budgets.

•Technical skills: Proficient in MS Office, Google Applications, Teams/Slack Zoom, 78 WPM and State of Connecticut Notary Public

Professional Experience

Gartner – Stamford, CT

SENIOR ADMINISTRATOR,

Digital Markets, November 2021 - November 2024

Corporate Finance, October 2014 - November 2021

Performed diversified administrative tasks & special assignments, proactively managed conflicts & urgent requests, while ensuring clear and consistent communications amongst stakeholders in support of corporate program initiatives. Managed and supported critical activities including updates of Operating Committee presentations, cross business-unit communications, vendor relationships, all associate travel (domestic and international), expense reporting and internal global corporate event coordination. As the primary point of contact for GDM Sales, Services and Products, I partnered closely with business owners, IT, and subject matter experts to ensure deliverables are being met across each organization.

Tina Kinsman • Page 2

Charter Communications– Stamford, CT

EXECUTIVE ASSISTANT, January - October 2014

Simultaneous, direct support of five Vice Presidents within Sales and Marketing and administrative support as needed for the Operations and Training Teams. Senior-level, global travel and expense processing, inbox management for all VPs, ad hoc project management and reporting, internal event planning – including execution of quarterly review meeting logistics and agenda management. Consulted directly with Human Resources to onboard both new associates as well as each department’s independent contractors.

McKinsey & Company– Stamford, CT

EXECUTIVE ASSISTANT, October 2009 – December 2013

Provided personal and administrative assistance to Partner and Senior Expert, in addition to directly supporting their respective global teams as well as collaborating with internal and external clients. Worked across multiple time-zones to coordinate global meetings, enabling and maintaining the highest level of efficiency for the entire organization. Managed confidential and sensitive information with discretion, proactively anticipating, identifying, and resolving calendaring, logistic and communication concerns with a high degree of professionalism.

Educational Background

Iona College, New Rochelle, NY

GPA 3.5

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