Program Manager Regulatory Compliance

Curtis Love, M.S.

Program Manager Profile

******.******@*****.*** • 719-***-****

http://www.linkedin.com/in/curtis-love33 • Denver, CO

Summary

Specialize in orchestrating strategic initiatives and leading high-impact projects that significantly enhance operational effectiveness and team cohesion across large organizations.

Summary

Excel in designing and implementing comprehensive talent engagement and training programs that drive cultural integration and foster a productive workplace environment. Skilled in leveraging technology to streamline client service operations and enhance data integrity. Known for attention to regulatory compliance and operational efficiency, managing substantial client portfolios and leading initiatives that reduce process times and improve compliance rates markedly. Offer blend of strategic oversight, operational acumen, and proven ability to lead teams toward exceeding corporate goals.

Areas of Expertise

●Strategic Planning

●Talent Engagement

●Training and Development

●Operational Efficiency

●Regulatory Compliance

●CRM Systems

●Process Improvement

●Team Leadership

●Project Management

●Stakeholder Collaboration

●Internal Communication

Education

Master of Science (M.S.), Organizational Leadership (Specialization: Human Resource Management)

Regis University, Denver, CO

Bachelor of Science (B.S.), Sociology and Business Administration

University of Colorado Boulder

Technical Skills

MS Office Suite (Excel, PowerPoint, Word, Teams) Salesforce CRM SharePoint Camtasia Spigit Intranet Publishing Tools

Affiliations & Volunteer Experience

Co-Lead, Denver Empowered BRG

TIAA Incubator, Mentoring Circle Project Lead & Denver Volunteer Council

Career Experience

TIAA, Denver, CO 2008 – 2023

Business Management (2020 – 2023)

Orchestrated development and execution of integrated talent engagement strategies in collaboration with Talent Acquisition, Talent Management, and Associate Experience teams, aiming to bolster workplace culture. Conceptualized and instituted mentorship and training framework at enterprise level, addressing essential HR functions including recruitment, employee orientation, and professional development. Engineered engagement toolkit for frontline staff, aimed at enhancing quick integration and cohesion within corporate culture for all employees, from leadership to entry-level positions.

●Designed and launched enterprise-wide mentorship and training programs in partnership with Talent Management and Associate Experience teams, addressing recruitment, orientation, and development across the employee lifecycle.

●Managed 12 custom training sessions for over 300 employees, resulting in a 25% increase in training satisfaction scores.

●Collaborated with cross-functional teams to implement a comprehensive engagement and communications strategy for Client Services, boosting associate engagement scores by 20%.

●Collected and analyzed program participation metrics and survey data to drive continuous improvement and demonstrate program ROI.

●Created and maintained content for intranet, toolkits, presentations, and internal campaigns, ensuring alignment with leadership and brand.

●Conducted internal research on employee engagement best practices and translated findings into practical recommendations.

Client Services Manager (2008 – 2020)

Fostered collaborations with key departments including financial advisory, compliance, and operations to streamline client integration, ongoing account management, and resolution of service issues. Leveraged CRM technologies, such as Salesforce, to enhance management of client relationships, ensuring robust tracking, and compliant documentation of asset management activities.

●Led service delivery teams and built customized onboarding solutions for high-net-worth clients with portfolios exceeding $2 million.

●Partnered with Compliance and Operations to implement process improvements that reduced resolution times by 60% and improved regulatory compliance.

●Leveraged CRM tools (Salesforce) for relationship management, training delivery, and workflow documentation.

●Designed team training programs that improved NIGO documentation and reduced errors by 40%.

●Led team of client service professionals, driving best practices in communication and regulatory adherence, which enhanced service delivery standards company-wide.

●Orchestrated internal and external fund movements for high-net-worth clients on behalf of wealth management advisors, ensuring accurate sales credit attribution and timely execution, directly supporting revenue recognition and advisor performance metrics.

Additional Experience

Ramp Service Agent, United Airlines, Location

Human Resource/Branch Management Trainer, Hertz Corp., Aurora, CO

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