Information Technology Customer Service

Kiana Payne

Contact Information

● Phone: 484-***-****

● Email: **************@*****.***

● Location: Altamonte Springs, Florida

Profile

● Summary: Experienced in Hospitality as a former Flight attendant, and Retail with years of experience as a sales associate and department lead . AHIMA Certified and Trained in Health Information Technology, Administration, and Management including the use of Microsoft Excel Spreadsheet and Microsoft Word. Projects

● Women @ UCF: Leadership project highlighting the oral histories of women leaders at the University of Central Florida. Responsibilities included consistent communication with professors, scheduling and conducting interviews, managing dialogue, and providing detailed insights.

Work Experience

● Dietary Aide, Lutheran Haven (September 2024 - Current, Orlando, FL)

Prepare and serve meals according to dietary guidelines and individual patient needs.

Assist patients and residents during meal times, providing support as needed.

Maintain cleanliness and sanitation standards in kitchen and dining areas.

Monitor and document food intake and dietary preferences of patients.

Collaborate with dietitians and healthcare staff to implement dietary plans.

Ensure proper food handling, storage, and temperature control.

Assist in inventory management and stocking of kitchen supplies.

● Flight Attendant, Spirit Airlines (Feb 2023 - Feb 2024, Orlando, FL)

Handled emergencies and medical situations.

Provided customer service and safety procedures on flights.

Demonstrated strong communication skills with diverse groups.

Ensured passenger comfort and problem-solving.

Utilized multilingual communication skills.

● Delivery Driver, Amazon DSP- SHERPA (Aug 2022 - Dec 2022, Orlando, FL)

Safely delivered packages and maintained customer satisfaction.

Navigated routes using GPS technology.

Handled large volumes of packages in a fast-paced environment.

Communicated with customers about delivery status.

● Dietary Aide, Orlando Lutheran Towers (Apr 2021 - May 2022, Orlando, FL)

Assisted in meal preparation and maintained dining area cleanliness.

Provided customer service while adhering to dietary restrictions.

Collaborated with team members for efficient meal service.

● Mobile Associate, Best Buy (Jan 2018 - Jul 2019, Willow Grove, PA)

Met and exceeded sales targets.

Performed device troubleshooting and problem-solving.

Handled customer inquiries and explained technical concepts. Education

● Certified Coding Specialist(CCS) Certificate

● Seminole State College

● Awarded: May 2026

● Dean’s and President’s list: March 2025

● Bachelor’s degree in general studies (Minor: Health Services Administration)

● University of Central Florida, Orlando, FL

● Graduated: Spring 2023

● Dean's List: 2021, 2022

● Nominated for High Honor's Society: 2022

● Associate’s degree in arts

● University of Central Florida, Orlando, FL

● Graduated: Spring 2022

● High School Diploma

● Cheltenham High School, Wyncote, PA

● Graduated: June 2018

● Awarded Student of the Month: January 2017 for Algebra proficiency Key Skills

● Leadership

● Conflict Resolution

● Attention to Detail

● Teamwork

● Time Management

● Data entry

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