Services Coordinator Customer Service

*** ******* **, *********, **, ***** • ***********@*****.*** • 980-***-****

LINDA FAVARA

Patient Services Coordinator

PROFESSIONAL SUMMARY

Detail-oriented Patient Services Coordinator proficient in streamlining registration and insurance verification processes to boost efficiency and patient satisfaction. Skilled in capturing essential data accurately, managing patient documentation, and coordinating with medical teams to ensure seamless service delivery. Committed to maintaining high standards of patient care through meticulous attention to detail and compliance.

EMPLOYMENT HISTORY

HOSPITAL REGISTRARJun 2023 - Present

Dosher Memorial HospitalSouthport, NC

Optimized patient service by ensuring swift and accurate registration

Managed confidential data entry into EHR systems effectively

Identified and resolved patient concerns related to registration and billing

Fostered interdepartmental communication for accurate patient records

CUSTOMER SERVICE REPRESENTATIVEJun 2022 - Jan 2023

Pleasure Island InsuranceCarolina Beach, NC

Streamlined client engagement for policy updates

Facilitated escrow payments with mortgage companies

Executed mortgage clause alterations

Balanced customer service with payment processing and call management

MANUFACTURING COST/INVENTORY ACCOUNTANTMay 2021 - Oct 2021

SeccoIndian Trail, NC

Reviewed and registered received items, ensuring quantity and unit accuracy.

Maintained production statistics, optimizing resource utilization.

Ensured month-end production aligns with invoiced goods, enhancing financial accuracy.

PROJECT COORDINATOR/OFFICE MANAGERJan 2016 - Mar 2020

Franklin EnergyCharlotte, NC

Ensured accurate client database entries for improved business communication

Addressed customer queries promptly, enhancing service quality

Reviewed project applications for strict adherence to program rules

Implemented effective filing system for easy document access

TECHNICAL DOCUMENT SPECIALISTApr 2012 - May 2015

Alemite- Automatic Lubrication Systems (Aerotek)Fort Mill, SC

Enhanced operational productivity by coordinating team actions and tracking issues

Produced and updated technical documents, ensuring accuracy

Oversaw comprehensive patient registration, including insurance and referral info

MANUFACTURING ENGINEERMay 1976 - Feb 2009

Honeywell- Security Products AmericasMelville, NY

Streamlined production control, minimizing raw material and finished goods

Initiated Six Sigma project, transforming $5M excess inventory into assets

Orchestrated the relocation of 100+ products from NY to Mexico

Trained and oversaw 12 operators, ensuring adherence to quality standards

Participated in ISO9000 auditing and annual inventory

EDUCATION

BUSINESS MANAGEMENT2000 - 2006

Adelphi UniversityGarden City, NY

COURSES

SIX SIGMA CERTIFICATION

Green Belt

SKILLS

AS400 (Experienced), BPCS (Skillful), ERP, MRP, Agile, Matrix PDM, Microsoft Office (Experienced), Excel (Experienced), PowerPoint (Beginner), Access, Adobe (Experienced), Photoshop (Beginner), InDesign, Salesforce (Experienced), Solomon, Six Sigma, ISO9000 (Experienced), Project Management, Data Entry (Experienced), Customer Service (Experienced), Interpersonal Skills (Experienced), Organizational Skills (Experienced), Problem Solving (Experienced).

LINKS

LinkedIn: www.linkedin.com.

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