Front Desk Customer Service

Natasha Keta

Customer Care and Sales Representative

A driven young lady with exceptional social skills and a wide range of client facing experience. ***********@******.***

+263-***-***-***

Harare, Zimbabwe

17 March, 2000

SKILLS

CS PRO

JIRA

CITRIX WORKSPACE

SMART TEAM

COMMUNICATOR

Microsoft Teams

MS PACKAGES

LANGUAGES

English

Native or Bilingual Proficiency

Shona

Professional Working Proficiency

Spanish

Limited Working Proficiency

INTERESTS

Writing Novels

Watching Sports

EDUCATION

Advanced A Level

Christ Ministries High School ( Cambridge )

01/2018 - 11/2019, Harare, Zimbabwe

Literature Divinity

History

University Of Zambia

Bachelor of Laws

01/2021 - Present,

WORK EXPERIENCE

Customer Care supervisor

SoSho Pay

10/2024 - 04/2025, Harare, Zimbabwe

Trained the customer service team

Delegated team tasks

Complied weekly reports

Reservations Agent

Advantage Reserve

01/2022 - 08/2024, Remote based role - Florida, USA Hotel reservations company, much like Booking.com Made hotel and dining reservations

Modified and cancelled reservations

Expert knowledge on hotels and sales

Call Center Representative

Tripple Cave Inc

08/2020 - 12/2021, Remote based role - USA

Customer care and Sales representative for s

Assisted callers with inquiries

Wrote daily reports

Assisted callers with medicare enrollment

ACHIEVEMENTS

Was awarded the number 3 best reservations agent, with sales scores of over $3M Courses

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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