Data Entry Customer Service
Resume:
AJ
ALVERNAE JACKSON
Professional Summary
Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Work History
Sallie Mae Student Loan Services - Collector
New Castle, DE
07/2022 - Current
RadNet - Scheduler
11/2021 - Current
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
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Persistently reached out to customers with extremely past due accounts to recover lost revenue.
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Contacted customers to discuss payment schedules and set up or immediately process payments.
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Negotiated with account holders to devise repayment plans and minimize collections receivables.
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● Achieved performance goals on consistent basis.
Used scripted conversation prompts to convey current account information and obtain payments.
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Received, recorded and addressed incoming and outgoing communication via telephone and email.
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Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
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Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
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● Collected, organized and entered patient data into medical systems. Identified issues, analyzed information and provided solutions to problems.
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************@*****.***
New Castle, DE 19720
Skills
● Data entry expert
● Setting appointments
● High-volume call environments
● Phone etiquette expert
● Data verification
Education
05/2013
Newton High School
Covington, GA
High School Diploma
Walgreens - Pharmacy Technician
05/2019 - Current
Express Scripts Holding Co - Pharmacy Clerk
11/2018 - 05/2019
Carried out front office duties utilizing data entry skills in framework of medical database.
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Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
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Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
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Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
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Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
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Counted, measured, and compounded medications following standard procedures
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Managed quality assurance program including on site evaluations, internal audits and customer surveys
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Inspected products for defects and damages and examined incoming and outgoing shipments to verify accuracy and prevent errors
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● Operated manual pallet jacks and forklift to move and store materials Answered and screened phone calls for staff pharmacist in friendly, efficient manner
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Provided filled prescriptions to customers, included medication information sheets and coordinated consults
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● Supported each pharmacist in preparing 200 prescriptions daily
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