United States Control Manager

Thomas Raymond Bryant

** ******** ******

North Waterboro, Maine 04061 United States

Evening Phone: 207-***-****

Day Phone: 207-***-****

Email: *********@*******.***

Availability:

Job Type: Permanent, Temporary, Multiple Appointment Types, Telework Work Schedule: Full-time

Desired Locations:

Kittery, United States; Portsmouth, United States; Round Hill, United States; Mount Weather, United States; South Portland, United States; Portland, United States Work Experience:

Material Control Manager

Portsmouth Naval Shipyard (This is a federal job)

Portsmouth Naval Shipyard

Kittery, ME

7/2016 - Present

Salary: $50,000.00 USD Per Year

Hours per week: 40

Series: 0243 Apprenticeship And Training

Pay Plan: WG - Nonsupervisory Pay Schedules--Federal Wage System Grade: 11

Duties, Accomplishments and Related Skills:

I have now been performing the duties of MCM Material Control Manager. Between various jobs and education, I have around 5 years of experience performing tasks of a technical Information Specialist. My experience as Material Control Mechanic MCM and my work within the Nuclear world would meet the maximum qualifications for this job. As part of my daily responsibilities as MCM I collect technical information using practical knowledge of maintenance and ship work Planning, maintenance standards, test procedures, data content, and application program to store the data. Used a variety of applications to gather that information such MAT, AIM, HITKIT, MRQT, SEWS, Shop Stores, iQueries, etc.

Helped organize information resources by describing, indexing, abstracting, editing, and linking bibliographic data in a variety of databases and web resources such as iQueries where I can build a specialized report or a list a little less accurate but providing more information to use.

Searching for and extracting information from files, publications, laws, and regulations to assist I most often rely TWD’s and procedure manuals pertaining to the job in question. Use MAT most often to gather information about certain materials for jobs.

Plan, develop, design, and implement information retrieval data systems needed to support library operations and procedures using all applications like MAT, AIM, and MRQT.

Processing materials received (drawings, manuals, technical documents) using database and indexing tools for accurate retrieval results by segregating materials for certain projects and according to areas. I also generate reports that are already edited to include just the information inquired about.

Recommend the addition, deletion, and modification of technical submarine maintenance terms in the database to maintain up to date data. I do that by auditing and organizing my reports to include just the information necessary. Analyzing the content of documents to determine the number and depth of indexing terms by using MQFULL or MQJSTS to generate reports pertaining to material and what would be most beneficial at this time.

Compiling indexes using knowledge of submarine component and system names and terms most often using a variety of information in various applications like MAT, MRQT, AIM, iQueries, HITKIT, and many others.

Perform work assignments involving the categorization, summarization, and locating of technical information using a board where I list job order numbers and key operations and any specific notes pertaining to the job. It refers to a bin where the material for the job can be obtained.

Reviewing the thesaurus of descriptors and identifiers to facilitate subject searching in reports collections. Relying on what the shipyard has named items and information and refer to them the same way so as to avoid confusion when communicating. Anticipate and evaluate specialized customer requirements for a wide variety of technical information when examining TWD’s. I also rely on the supervisor and mechanics to clarify when they would like the material to be ready. Often I have to assist customers or mechanics in this case with identifying and acquiring technical documents to include ship design and specifications related to engineering drawings and technical documentation. The shipyard intranet page comes in quite handy to access and view various manuals and procedures for given jobs. I also refer to AIM to see how a certain job was done in the past. Perform indexing and abstracting services for customers of the division such as mechanics, supervisors, and zone managers as well as various managers within code 950. They understand my system of organizing so as even when I am away they can still access materials. I'm also hazmat certified. I handle hazardous materials daily. I'm one of the hazardous materials responsible people with the shop. I aware of the storage, disposal, and decanting procedures for the materials used in the shop. I also know how to access, understand, and utilize SDS sheets. Sail Loft Mechanic

Portsmouth Naval Shipyard (This is a federal job)

Portsmouth Naval Shipyard

Kittery, ME

2/2010 - 7/2016

Salary: $50,000.00 USD Per Year

Hours per week: 48

Series: 0332 Computer Operation

Pay Plan: WG - Nonsupervisory Pay Schedules--Federal Wage System Grade: 05

Duties, Accomplishments and Related Skills:

Between various jobs and education, I have around 5 years of experience performing tasks of a technical Information Specialist. My experience as Material Control Mechanic MCM and my work within the Nuclear world would meet the maximum qualifications for this job. As part of my daily responsibilities as MCM I collect technical information using practical knowledge of maintenance and ship work Planning, maintenance standards, test procedures, data content, and application program to store the data. I use a variety of applications to gather that information such MAT, AIM, HITKIT, MRQT, SEWS, Shop Stores, iQueries, etc. I help organize information resources by describing, indexing, abstracting, editing, and linking bibliographic data in a variety of databases and web resources such as iQueries where I can build a specialized report or a list a little less accurate but providing more information to use. When I am searching for and extracting information from files, publications, laws, and regulations to assist I most often rely TWD’s and procedure manuals pertaining to the job in question. I use MAT most often to gather information about certain materials for jobs. I plan, develop, design, and implement information retrieval data systems needed to support library operations and procedures using all applications like MAT, AIM, and MRQT. Processing materials received (drawings, manuals, technical documents) using database and indexing tools for accurate retrieval results by segregating materials for certain projects and according to areas. I also generate reports that are already edited to include just the information inquired about. I recommend the addition, deletion, and modification of technical submarine maintenance terms in the database to maintain up to date data. I do that by auditing and organizing my reports to include just the information necessary. Analyzing the content of documents to determine the number and depth of indexing terms by using MQFULL or MQJSTS to generate reports pertaining to material and what would be most beneficial at this time. I compile indexes using knowledge of submarine component and system names and terms most often using a variety of information in various applications like MAT, MRQT, AIM, iQueries, HITKIT, and many others. I perform work assignments involving the categorization, summarization, and locating of technical information using a board where I list job order numbers and key operations and any specific notes pertaining to the job. It refers to a bin where the material for the job can be obtained. I review the thesaurus of descriptors and identifiers to facilitate subject searching in reports collections. I rely on what the shipyard has named items and information and refer to them the same way so as to avoid confusion when communicating. I anticipate and evaluate specialized customer requirements for a wide variety of technical information when examining TWD’s. I also rely on the supervisor and mechanics to clarify when they would like the material to be ready. Often I have to assist customers or mechanics in this case with identifying and acquiring technical documents to include ship design and specifications related to engineering drawings and technical documentation. The shipyard intranet page comes in quite handy to access and view various manuals and procedures for given jobs. I also refer to AIM to see how a certain job was done in the past. I perform indexing and abstracting services for customers of the division such as mechanics, supervisors, and zone managers as well as various managers within code 950. They understand my system of organizing so as even when I am away they can still access materials. I'm one of the hazardous materials responsible people with the shop. I aware of the storage, disposal, and decanting procedures for the materials used in the shop. I also know how to access, understand, and utilize SDS sheets.

Help Desk Analyst

Wright Express

225 Gorham Road

South Portland, ME

12/2007 - 6/2009

Salary: $35,000.00 USD Per Year

Hours per week: 48

Duties, Accomplishments and Related Skills:

Attention to Detail – Or specifically when answering a call for support to be listening and not talking. Instill confidence in the caller that I can fix the issues with their computer and get them back to work quickly. I would use the ticket logging software to document there name, badge number, location, position, building where they are located, and the issue as it is currently described by the customer. As I documented the issue and based on my instincts would pretty much immediately have a plan of attack to fix the issue. That would normally start with me remotely connecting into the workstation in question. Once I was able to see the customers computer screen I would have them demonstrate the issue to get a better understanding of what was happening. From there I would normally start, depending on what the issue was, with a restart of the workstation. Often the customer would have attempted that once already before calling. However, too often they will turn it on too soon after turning it off. Restart and make sure to wait enough time to let the capacitors release their stored voltage. Usually about 30 seconds or more then turn it back on. If the problem persisted then, I would try reloading the program software if it had to do with a specific program. Then try the action again to see if the problem still exists. That could include ensuring that the virus protection was up to date. If it was a system setting I would go into the specific area to try and change the setting. This would often require trial and error more than anything, but fixing the issue is the most satisfying feeling and the customer is always so happy with the end result. Customer service to me is very much the same and goes hand in hand with attention to detail, oral communication, and problem solving. Always demonstrating good manners, being polite, letting the customer know I can fix the problem at hand. Relying on other resources as in people with more knowledge of the network than me to try and find a solution. Always calling a customer back when you say you are going to. Show up on time when you make a prior date of appointment. Smile, show that your confident and happy to help them. Fix their problem 100% and don’t forget any loose ends. Always show them what you’ve done to fix their issue and ask have I 100% addressed all of the issues that you had? It’s always important to part ways with the customer when they’re happy and satisfied that their computer is working. As a regular part of oral communication I would often speak to new employees and let them know I was the computer guy and if they ever had issues with their workstation don’t hesitate to call or come up to the help desk area. I would take them through procedures and show them with the computer where I am going in the computer and specifically what key strokes I used to get there. If it were a Constant issue I would often make a detailed instruction on the problem and how to fix it. That would entail keeping it super simple, use pictures to show users specifically where I am clicking. Make the instructions super simple and number your steps. In person instruction should be done using visual aids because most people have a photographic memory. Always take time to listen and never interrupt the customer. Always ask if they understand at the end. Ask if I can be of further assistance Problem solving usually follows specific predictable steps. Start by restarting. If the problem persists try and known good component or see if the issue is happening with others users or is it user specific? Is it workstation specific? Is the entire network experiencing the same problem. Sometimes the best approach is reimage the computer. You learn instincts as you work in this industry or on a specific network with time. I was often responsible for assisting with introducing new software into use. Users are always going to have questions These roll outs would often be about a new operating system assigning specific IP addresses. Of ten it would require building a new server that the users can access. Often the job requires testing, implementing, and maintaining new or changed hardware and software environments. As I mentioned when that happens it is utmost important to test, demonstrate successful usage from start to finish before rolling it out to the users. Make things as easy and seamless as humanly possible in order minimize the adverse impact on users. Identifying vulnerabilities whether it be hardware or software based. Install software patches, update the virus software to address ever changing and emerging threats. Always you have a good launching spot in the event the network goes down. Always know your last known good so recovery, in the event of a disaster becomes much easier. Utilize all of the components including bridges, routers, servers, tunneling protocols.

Electrician

Portsmouth Naval Shipyard (This is a federal job)

Portsmouth Naval Shipyard

Kittery, ME

12/2005 - 12/2006

Salary: $30,000.00 USD Per Year

Hours per week: 40

Duties, Accomplishments and Related Skills:

My job includes work in all areas of cranes. As a part of my regular duties I utilize TWD's, TGI's, NSI's, DL's, and DF's to perform my job. These tasks include auditing the materials required for completion of the job against the appendix M materials list within the paperwork. Coordinating with support shops and customers to complete the work in the most efficient manner. Tools/application required as reference tools include AIM, MRQT, HitKit, MAT, Word, and various vendor sites. If required materials were not present, it is my job to identify what parts are missing according to the materials list and utilize blueprints and schematics to better explain the parts needed to engineers. I perform tests with Engineers present and often according to TRIF's

(Troubleshooting and Reporting Initiation Form). Communicating regularly with engineers for clarification/correction of paperwork. I have to write steps to assist engineers with making up DL or DR steps. Also includes performing annual preventive maintenance on tools and systems on the submarine. Involves inspection, installation, disposal, and removal of electrical or mechanical components. I have now been performing the duties of MCM Material Control Manager. My job includes gathering material for all areas of the boat including but not limited to berthing, fan room, sonar sphere, combat systems electronics space, control center, upper, lower, and mid level engine rooms, Turbine generator Lubrication Oil, Condensate bay, auxiliary seawater bay, ballast tanks, internal tanks, battery wells, weapons launching, missile room. As a part of my regular duties I utilize TWD's, TGI's, NSI's, DL's, and DF's to perform my job. These tasks include auditing the materials required for completion of the job against the appendix M materials list within the paperwork. Coordinating with support shops and customers to complete the work in the most efficient manner. Tools/application required as reference tools include AIM, MRQT, HitKit, MAT, Word, and various vendor sites. If required materials are not present, it is my job to identify what parts are missing according to the materials list and utilize blueprints and schematics to better explain the parts needed to engineers. The tools/reports utilized to ascertain this information are mostly MAT reports including the functions of MQJSTS, MQFULL, and MQJSTK. Communicating regularly with engineers for clarification/correction of paperwork. I have to write steps to assist engineers with making up DL or DR steps. Also includes performing annual preventive maintenance on tools and systems on the submarine. Involves inspection, installation, disposal, and removal of SUBSAFE components. Other duties include stocking the shelves for extra stock. Obtaining materials from other buildings to assemble all of the materials necessary for the mechanics to work with. Using MMD's as a tool to refer to when gathering materials from DLA. I will also utilize Iqueries to update the status of jobs on the status board in the shop. I'm one of the hazardous materials responsible people with the shop. I aware of the storage, disposal, and decanting procedures for the materials used in the shop. I also know how to access, understand, and utilize SDS sheets. Supervisor: Brad Hamm 207-***-****)

Okay to contact this Supervisor: Yes

Help Desk Analyst

Teksystems Inc.

Portsmouth Naval Shipyard

Kittery, ME

6/2003 - 12/2005

Salary: $35,000.00 USD Per Year

Hours per week: 40

Duties, Accomplishments and Related Skills:

Between various jobs and education, I have around 5 years of experience performing tasks of a technical Information Specialist. My experience as Material Control Mechanic MCM and my work within the Nuclear world would meet the minimum qualifications for this job. As part of my daily responsibilities as MCM I collect technical information using practical knowledge of maintenance and ship work Planning, maintenance standards, test procedures, data content, and application program to store the data. I use a variety of applications to gather that information such MAT, AIM, HITKIT, MRQT, SEWS, Shop Stores, iQueries, etc. I help organize information resources by describing, indexing, abstracting, editing, and linking bibliographic data in a variety of databases and web resources such as iQueries where I can build a specialized report or a list a little less accurate but providing more information to use. When I am searching for and extracting information from files, publications, laws, and regulations to assist I most often rely TWD’s and procedure manuals pertaining to the job in question. I use MAT most often to gather information about certain materials for jobs. I plan, develop, design, and implement information retrieval data systems needed to support library operations and procedures using all applications like MAT, AIM, and MRQT. Processing materials received (drawings, manuals, technical documents) using database and indexing tools for accurate retrieval results by segregating materials for certain projects and according to areas. I also generate reports that are already edited to include just the information inquired about. I recommend the addition, deletion, and modification of technical submarine maintenance terms in the database to maintain up to date data. I do that by auditing and organizing my reports to include just the information necessary. Analyzing the content of documents to determine the number and depth of indexing terms by using MQFULL or MQJSTS to generate reports pertaining to material and what would be most beneficial at this time. I compile indexes using knowledge of submarine component and system names and terms most often using a variety of information in various applications like MAT, MRQT, AIM, iQueries, HITKIT, and many others. I perform work assignments involving the categorization, summarization, and locating of technical information using a board where I list job order numbers and key operations and any specific notes pertaining to the job. It refers to a bin where the material for the job can be attained. I review the thesaurus of descriptors and identifiers to facilitate subject searching in reports collections. I rely on what the shipyard has named items and information and refer to them the same way so as to avoid confusion when communicating. I anticipate and evaluate specialized customer requirements for a wide variety of technical information when examining TWD’s. I also rely on the supervisor and mechanics to clarify when they would like the material to be ready. Often I have to assist customers or mechanics in this case with identifying and acquiring technical documents to include ship design and specifications related to engineering drawings and technical documentation. The shipyard intranet page comes in quite handy to access and view various manuals and procedures for given jobs. I also refer to AIM to see how a certain job was done in the past. I perform indexing and abstracting services for customers of the division such as mechanics, supervisors, and zone managers as well as various managers within code 950. They understand my system of organizing so as even when I am away they can still access materials.

Supervisor: Robert Goulet 207-***-****)

Okay to contact this Supervisor: Yes

Telecommunications Analyst

Imany Inc.

Portland, ME

2/2000 - 10/2002

Salary: $50,000.00 USD Per Year

Hours per week: 50

Duties, Accomplishments and Related Skills:

Ran thousands of feet of category 5, category 6 cable, and fiber optics. Terminated category 5 and category 6 jacks. Terminated and polished all fiber optic cables. Took it upon myself to identify, transport, zero out and DRMO all old, obsolete switches. Routinely worked on both Cisco IOS and CAT OS languages. Relied on the internet to locate more information on Cisco programming of network switches. I have worked on and managed, arranged business dealings with vendors pertaining to NIPRNET, SIPRNET, NNPP NET, and T1 connections. Consult with customers to identify and specify requirements. Analyzed and defined network requirements by consulting and meeting with customers to custom design an approach. Defined and maintained network architecture, also infrastructure. I mostly program switches and routers, but have configured network hubs and routers in the past. As a part of my daily routine, I would measure network traffic and try to identify the network workload. Defined, implemented, and programmed secure Wi-Fi/RFID solutions and WIDS for approximately 5,000 or so users. Made changes (analyzed, transformed, etc.) to operational and/or functional needs into solutions while remaining compliant with regulations, policies and procedures; document description of system parameters and integrate them to optimize the overall solutions effectiveness and efficiency. Answered calls and tickets and would identify, diagnose, problem solve, and resolve network latency, delays, glitches, lapses, and overall problems. On a daily basis I would install, test, maintain, and upgrade network operating system software. Also monitored network capacity and performance, enforced application of information security/ information assurance, policies, principles, and practices in the delivery of services. Developed network infrastructure devices to backup and recovery procedures. Identified, prepared, and maintained all network diagrams, data sheets, and supporting documentation. Ensured that all IT facilities have been inspected for all network, wireless, electrical, power saving, features to adequately support the needs of the department. Maintained open communication and an open relationship while being responsive to the needs of all users of information systems on the network and assisted customers with findings responsible people for problems I did not have control over. Prepared tickets for complex assignments in accordance with department and local standards. Ensured procurement specifications comply to meet established Information Assurance (IA) requirements. Provided technical guidance on required security features for IS software application development and implementation. Developed and implemented countermeasures to prevent and defend against unauthorized access to systems, networks, and data. Assisted in preparing written reports to external agencies on security issues stemming from audits or other investigations. Presented information to IT users or personnel informing them of technical methods or procedures used to protect systems, networks, and data. Assisted in developing internal procedures to protect systems, networks, and data. Maintained and updated intranet website content to keep information current and useful to others. Conducted interviews to investigate suspected security violations or inadvertent disclosure of matters. Maintained a description of current IA security environment (hardware, software, physical security of facility housing the hardware/software, personnel, communications, administrative and operating procedures and data and audit/internal reviews and provisions for information assurance (IA) security in life cycle management. Maintained provisions for IA security in hardware and software configuration control and accreditation schedule identifying IA elements and Plan of Actions and Milestones for completing assessments, security test and evaluations, contingency planning and certification and accreditations. Assisted in training Information Assurance Officers. Performed risk and threat analyses in accordance with government regulations. Developed and maintained authority to operate for networks, systems, and applications using the Department of Defense (DoD) Information Assurance and Certification and Accreditation Process to ensure all hardware and software are in compliance. Prepared local guidance to ensure compliance with DoD directives. Coordinated and managed IA security studies, projects and analysis studies directed by the Information Assurance Manager. Provided technical assistance and review of security documentation including security plans and software certifications for users and system administrators. Conducted investigations of suspected security violations, conduct interviews, seize evidence if necessary and complete reports. Conducted systems security evaluations, audits and reviews. Developed and implemented programs to ensure systems, network and data user awareness, underst Supervisor: Mark Benton 207-***-****)

Okay to contact this Supervisor: Yes

Education:

VTEC South Portland, ME United States

Professional degree (e.g. MD, JD, DDS) 5 / 2002

GPA: 4.0 of a maximum 4.0

Credits Earned: 0 Continuing Education Unit

Major: MCSA

Relevant Coursework, Licenses and Certifications:

Everything having to do with computers and software programs. Started with A+, where I learned to build/fix/problem solve hardware on personal computers and server equipment. Then went into N+, where I learned about building networks, building security, maintaining and controlling networks, problem solving network issues, loading software suites and maintaining them, keeping records, doing backups to ensure disaster recovery.

US Air Force Technical School Wichita Falls, TX United States Some college (no degree) 4 / 1999

GPA: 3.7 of a maximum 4.0

Credits Earned: 30 Continuing Education Unit

Major: Electronics

Husson College Bangor, ME United States

Bachelor's degree 8 / 1992

GPA: 2.98 of a maximum 4.0

Credits Earned: 120 Semester Hours

Major: Business Administration

Relevant Coursework, Licenses and Certifications:

Statistics and Finite Mathematics

Job Related Training:

Computer Security Course required to work for the government References:

Anthony Hannah Employer Portsmouth Naval Shipyard

Title Supervisor

Phone 207-***-****

Email *******.*.******.***@**.****.***

Robert Goulet Employer Portsmouth Naval Shipyard

Title Assistant Network Administrator

Phone 207-***-****

Email ******.******@****.***

Chris Robbins

Employer Federal Emergency Management Agency

Title Emergency Management Specialist

Phone 202-***-****

Email ***********.*******@****.***.*** Indicates professional reference

Additional Information:

Computers is where my experience lies. I've been working in the telecommunications industry for nearly 15 years

Contact this candidate