Human Resources Quality Control

MOLEBOGENG MAMAKOKO

Pretoria, South Africa **** 067******* *****.******@*****.***

Professional Summary

Gathering quotations Preparing reports And monitoring forecast plans.

Experience

Estimator/Assessor(TMS System) Feb 2018 to Current

Dianne Panel beaters - Pretoria, Gauteng

Quotations, Estimate Labor, Time and Money, cashing Insurance Invoices, Bookings, Final costing and work shop Duties, Quality assurer, parts saucer and negotiator, workshop daily report

Answering calls, Admin, responding to emails

Consistently followed up with customers to determine satisfaction levels

Quality Control

Maintain quality documentation

Report quality findings and issues to superiors whenever necessary

Work closely with human resources personnel

Compile quality information needed for the management review

Coordinate efforts among different departments within an organization

Help to develop marketing strategies designed to increase good customer service

Time management and attention to details

To acknowledge that the vehicles are inspected and confirm its condition

The vehicle meets company standard, documentation complete, all safety features are functional

Restaurant Cashier and waitress Jan 2017 to Jan 2017

HSC Agency/ BLU Agency(Sun international) - Pretoria, Gauteng

Time square- Kunfu Cowboy- Cashier

Banqueting at sun arena

Accepts cash, bank cards for payment, to established procedure

Counts money, and issues receipts for funds received

Balances cash drawer and receipts: documents discrepancies

Set up tables and chairs, set up beverage stations, serves plates of food to guests, Clear tables

Worked closely with front-of-house staff to facilitate positive customer experiences

Helped customers with specific item requests by answering questions and offering knowledgeable product advice

Front Desk and Cashier Feb 2016 to Dec 2016

John dory - Pretoria, Gauteng

Cashing up

Purchase

Filling

Pay outs

Answer call, and schedule bookings and orders

Maintained clean, tidy and organized checkout areas

Worked closely with front-of-house staff to facilitate positive customer experiences

Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy

Assistant Manager Jan 2016 to Jan 2016

MR Delivery

Handle complaints

Collect Commissions

Filling

Daily cash-up's

Answer calls, respond to emails, and schedule orders for delivery and collections

Training of prospective managers and operators

Delivery- Call Center Operator Jan 2013 to Jan 2015

Mr. Delivery /Tiespro - Pretoria, Gauteng

Answer calls and respond to the calls

Handle customer inquiries both telephonically and in person

Research required information using available resources

Manage and resolve customer complaints

Provide customers with products and information

Enter new customer information into the Data Base

Update existing customer information in the Data Base

Process orders, forms and applications

Identify and escalate priority issues

Route calls to the appropriate resources

Follow-up on customer queries where necessary

Document all call information according to standard operating procedures

Complete call logs

Draft calls reports

Core Qualifications

Interpersonal skills

Organizational skills

Administration skills

Computer literate

MS Office

Languages

English:

Sepedi:

Setswana:

Zulu:

Hobbies and Interests

Theatre

Documentaries

Music

Reading and book reviewing

Volunteering at institutions that believe in the betterment of people's lives

Education

Higher Certificate, business Management 01/2023

I Q Academy - East London, EC

The process of planning, organizing, directing, And controlling the activities of a business or organization to achieve its goals and objectives. It involves overseeing all aspects of a business, from finance and operations to marketing and human resources. Principal of leadership, and project management.

A-Levels, A Level 01/2019

TMS Team - Johannesburg

Certificate, Health and safety 01/2017

Sun Time Square - Pretoria, Gauteng

Conduct health and safety audits.

Identify potential hazards, risks and dangers.

Investigate incidents.

Make recommendations regarding health and safety.

Conduct inspections.

Attend health and safety committee meetings.

Certificate, Traffic Safety Management 01/2007

Tshwane University of Technology

C1 (code 10) Drivers License, Driving 01/2006

Hunadi Driving school - Limpopo Marble hall

Senior Certificate, Grade 12 01/2004

Nape-a Ngoato High School - Limpopo Marble hall

References

: Mss Caroline Ledimo- Manager at Kunfu Cowboy Tell: 012******* Cell: 078*******

Mr Jesaya Makubela- Manager at John dory's Tel: 012******* Cell: 073*******

Mrs Mohlala- Manager at Mr Delivery Tell: 012******* Cell: 072*******

Mrs Ellestien Rooi- HR Manager at Dianne panel Beaters Cell: 061*******

Contact this candidate