Customer Service Call Center
Resume:
Joshua Edwards
Greenville, NC *****
**********@*****.***
Professional Summary
A hard working father of 2, looking to provide for my family so that my wife can stay home with our kids. I am very adaptable and resourceful and giving the opportunity I can perform any job well given the opportunity.
Authorized to work in the US for any employer
Work Experience
Customer Service Phone Agent
iQor-Charlotte, NC
August 2024 to February 2025
Job Duties:
• Answer and make calls with energy and enthusiasm
• Listen to customers to understand their needs
• Provide accurate and efficient responses
• Meet or exceed call center metrics
• Educate customers about products and services
• Strive for first call resolution
• Take ownership of customer issues
• Follow instructions for resolving customer issues
• Maintain accurate records of customer interactions
• Upsell products and services when appropriate
Torrid Customer Service Agent
Torrid-Industry, CA
February 2021 to September 2023
• Monitors phone queue to ensure proper coverage is maintained at all times.
• Utilizes exemplary writing skills to respond to customer emails, live chats, and social media inquiries.
• Uses product knowledge to suggest items to customers and properly inform them on product choice.
• Responds to all customer voice-mail messages and e-mails within a 24-hour period.
• Provides feedback to management regarding current customer service processes and procedures.
• Utilizes follow through skills to resolve outstanding customer questions and/or issues.
• Understands department procedures to properly inform customers of order status, product availability, and manage customer expectation.
• Completes daily administrative projects on time and correctly.
• Maintains all quality, productivity, reliability and sales performance standards. Produce Associate
Sam's Club-Winterville, NC
September 2016 to February 2020
Providing premier customer service, including greeting them and responding to questions Filling and rotating produce cases and dry tables
Unloading product from trucks
Dynamically selling product by providing customers with information needed to make product-related decisions
Breaking down pallets, separating produce for sales floor, cooler and/or back room prep area Processing and/or wrapping produce items prior to filling cases and dry tables Verifying ads, hanging current sale signs, and removing out-of-date sale signs Performing routine price changes on products
Processing “Value Added Items” for Produce Specialty section Operating pallet jack, scissor lift, baler, compactor and scrub machine Assisting in other duties, as assigned
Mechanic Assistant
Leo's Automotive Service-Greenville, NC
January 2009 to January 2012
Assist mechanics with Services and repairs all town vehicles and equipment. Maintains and ensures the operation of all vehicles and equipment.
Diagnose electrical, electronic, hydraulic, mechanical, and pneumatic systems on heavy trucks and heavy equipment.
Replaces and mounts tires.
Diagnose and repair H/VAC systems.
Inspects for worn and damaged parts.
Maintains a clean work area.
Adheres to all safety procedures and policies of the department. Education
Computer information technology in Computer Science Pitt Community College - Greenville, NC
January 2014 to January 2015
High school or equivalent in Diploma
North Pitt High School - Bethel, NC
September 2008 to June 2011
Skills
• Accounting
• LIHTC
• Sales (6 years)
• Copywriting
• Typing
• Customer service (5 years)
• Writing skills
• Microsoft Outlook
• ICD-10
• Marketing
• CPT coding
• ICD-9
• Microsoft Word
• Windows
• Produce Experience (5 years)
Additional Information
Father of 2 looking to provide for my beautiful family. The gap in my work history is because I started a family and I dedicated time to building a stable foundation for us. I have Good communication, multitasking, Prioritizing, Organization, technical skills, interpersonal skills, initiative and problem-solving skills.
I am very dependable person.
Any gaps in my work history are because I took time away from work to help my wife raise our kids the way we saw fit.
Contact this candidate