Inventory Control Customer Service

SHAY JONES

San Antonio, TX P: +1-316-***-**** ************@*****.***

TECHNICAL SKILLS

Sales & Upselling Management & Supervision (2+ years) Restaurant & Kitchen Management Food Safety

& Compliance Inventory Control & Ordering Serving & Culinary Experience Retail Sales & Operations

Team Leadership & Training Cash Handling & Register Management Kitchen Equipment Operation Order Accuracy & Efficiency Health & Safety Compliance (OSHA, ServSafe Certified) EXPERIENCE

IHOP Wichita, KS

Server 04/2024 - 10/2024

● Provided excellent customer service, ensuring timely and accurate order fulfillment.

● Managed multiple tables in a high-volume environment, maintaining efficiency and quality service.

● Promoted menu items and specials to increase sales.

● Collaborated with kitchen staff to ensure orders were prepared accurately and promptly.

● Assisted with cleaning and restocking to maintain a neat, organized dining area. LEGEND SENIOR LIVING Wichita, KS

Server 07/2021 - 11/ 2022

● Greeted and assisted visitors, ensuring a welcoming environment.

● Managed incoming calls, providing information and redirecting inquiries as needed.

● Maintained accurate records and supported office operations.

● Assisted with scheduling and coordination of appointments and events. LEGEND SENIOR LIVING Wichita, KS

Receptionist 07/2021 - 11/ 2022

● Answered and directed high-volume calls using a multi-line phone system, providing accurate information and assistance.

● Managed front desk operations, ensuring a warm and professional environment for residents, guests, and staff.

● Answered and directed high-volume calls using a multi-line phone system, providing accurate information and assistance.

● Scheduled appointments, coordinated meetings, and assisted with event planning for residents and staff.

● Utilized Microsoft Office Suite and internal software for data entry, document management, and correspondence. TACO BELL Wichita, KS

Manager 06/2019 - 05/2021

● Supervised daily restaurant operations, ensuring quality and customer satisfaction.

● Managed a team of servers and kitchen staff, delegating tasks and providing training.

● Handled inventory control, ordering supplies, and managing stock levels.

● Ensured food safety compliance and maintained a clean, safe work environment.

● Increased sales through effective upselling and promoting menu items.

● Developed and implemented staff schedules to meet business needs and maximize efficiency.

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