Customer Support Human Resources

Career objective:

Continue to grow in leadership and knowledge by training self-study and interaction with technical minds and simultaneous development of self through hard work, sincerity and professional commitment, motivated and flexible. I can create innovative ideas. I want to build up career in a challenging position in where creativity, sincerity, skills and performance criteria for appraisal and recognition.And I also want to conduct research to improve the marketing sector and prefer corporate as a career.

Personal Information:

Name: Md Shahadat Hossain

Mailing address: House no: 41, Zone: 71, Street: 953, Umm salal ali, Qatar Date of birth: 03/02/1996

Gender: Male

Mobile: 30670120

E-mail: *******************@*****.***

Last Education:

Name of the University: Bangladesh University

Degree name: Master of Business Administration with major in Human Resource Management

Duration: From 01/2020 To 01/2021

Result: 3.65 on a scale of 4.00

Computer Skill :

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Google Workspace

Google Document

Google Worksheet

Google Slide

Others Tally ERP Photoshop Fast Typing

Language Proficiency:

Language Speaking Reading Writing

English Excellent Excellent Excellent

Hindi Intermediate No No

Curriculum Vitae

Employment History:

1

Designation: Executive HR

Department: Human Resources Management Department

Company Name: Uber Bangladesh Limited

Job timeline: Start 07/2022 End: 03/2025

Duration in months 32

Work hours per week 48

Job responsibilities:

Supporting the development and implementation of HR initiatives and systems

Maintaining HR records including employee files, compensation, and benefits information

Actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process

Assembling and maintaining a central database with monthly statistics on attendance, leave and lunch

Assisting in performance management processes / KPI evaluation

To assist in the management of disciplinary and grievance related issues

Reviewing employment and working conditions to ensure legal compliance

Preparing and delivering monthly HR reports

2

Designation: Customer Support Executive

Department: Customer Support Department

Company Name: Sami Enterprise

Job timeline: Start: 08/2020 End: 06/2022

Duration in months 23

Work hours per week 48

Job responsibilities:

Giving the right pitch to the potential customers, so they end up buying the product or availing the services

Keeping a proper record of the customers

Maintaining and updating the information of the customers regularly

Providing the best possible solution to the queries of the customers

Assisting the customers and help them with workshop formalities and other works

Identifying opportunities to educate customers about new features and services, offering additional solutions that best suit their needs

Making products and services reports by collecting and analyzing the information provided by the customers

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