Public Relations Customer Service
Resume:
Z I P H O Z O N K E S N G U B A N E
· 073-***-**** · **********@*****.*** / Cnr Platberg & Skuweberg, Block 10 unit 5, Midrand 1686.
PROFESSIONAL SUMMARY
As a dedicated and results-oriented Customer Service Agent with over 7 years of comprehensive experience in delivering exceptional customer support and cultivating positive client relationships, I bring a unique blend of communication expertise and customer-centric focus to every interaction. Possessing a National Diploma in Public Relations Management, I am skilled in handling diverse customer inquiries, resolving issues promptly, and exceeding service expectations. I am proficient in utilizing CRM systems and other tools to streamline processes and enhance customer satisfaction. I am a proactive team player, committed to continuous improvement and delivering outstanding service that drives customer loyalty and contributes to business success.
STRENGTHS AND EXPERTISE
Client Relationship Management Customer Focus Communication
Analytical Thinking Time Management Account Management
EDUCATION
National Diploma Public Relationship Management
Durban University of Technology 2015
Modules:
•Business Studies
•Communication Science
•English, Industrial Relations
•Computer Word Processing
•Marketing & Advertising
•Public Relations Law
•Media Studies
•Public Relations Practice
Matric
Kingsway High School 2009
•English
•IsiZulu
•Life Sciences
•History,
•Visual Arts
•Mathematical Literacy
•Life Orientation
PROFESSIONAL EXPERIENCE
Customer Service Agent
Menzies Aviation Cargo
Mar 2017 - Current
•Build rapport with customers through courteous and professional communications.
•Track and trace Imports and Exports shipments
•Capture relevant client data on the system
•Preparing flight files
•Track and trace airfreight shipments
•Handle complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction and service delivery
•Collaborate with customers to troubleshoot and resolve technical issues promptly.
•Imports and Exports Account and COD client queries.
•Resolving invoicing queries, credit note queries
•Debiting and Crediting client queries
•Assisting finance department with finalizing Tax invoices for COD clients and account holders.
•Liaising with the finance department on client recons
•Process payments
•Process client special requests and liaise with the team
•Proactively follow up with customers to ensure resolution of inquiries or concerns.
•Provide product or service recommendations based on customer needs and preferences.
•Communicate with the finance team to verify EFT payments and process them.
•Provide daily payment reconciliation reports to the Finance department and Duty Manager.
•Conduct daily checks on billing accuracy.
•Record and process call information to strengthen the quality of customer data.
Reason for leaving: Seeking a new challenge and an opportunity for growth.
Information desk Assistant 2015
PRIMEDIA (Durban)
•Answer incoming calls, take messages, and provide information to callers.
•Receive and record deliveries accurately, ensuring proper documentation.
•Attending to walk-in clients, aiding, and directing them as needed.
•Maintain the front desk area's cleanliness and presentable.
•Report urgent maintenance issues promptly to the building manager.
•Communicate with customers in multiple languages to resolve problems and answer questions effectively.
•Assist with scheduling appointments and managing calendars for staff.
•Provide administrative support such as typing, filing, and data entry.
•Coordinate with security personnel to ensure the safety and security of the premises.
•Assist with organizing and coordinating special events or meetings held at the facility.
Reason for leaving: Limited duration, temp vacancy.
Sales Assistant 2013
Woolworths (Durban)
•Handling customer enquiries and complaints
•Till point payments
•Handling customer merchandise
Reason for leaving: Limited duration, temp vacancy.
PR INTERN 2014
CANSA ASSOCIATION (Durban)
•Administration
•Media liaison
•Promotions
•Publications
•Social Responsibility programme
•Switchboard
•Admin support
•Data Capturing
•Planning and fundraising of events
•Exhibitions
ACHIEVEMENTS
•1ST place by DUT for Best Community Engagement 2012
•Runner up by DUT for Best Community Engagement 2013
•Certificate of Appreciation for CANSA SHAVATHON 2014
•Certificate of Appreciation from CANSA 2014
•Public Relations Management Diploma 2015
References:
Zelda Erasmus - CS Duty Manager
Menzies Aviation
Contact this candidate