Customer Service
Resume:
SHANNON GILREATH Cincinnati, OH
*************@*****.***
OBJECTIVE
Obtain a position as a customer representative where I can use my outstanding interpersonal and communication skills to resolve customer matters and promote a positive relationship between the customers and the company. EDUCATION
South Ripley High School
High school diploma
1995-1999
EXPERIENCE
Customer Advocate Community Choice Financial Nov 2020 – Sept -2022
● Provided white glove customer service in person and via phone
● Developed relationships with customers to not only maintain business but also to create new business
● Processed lines of credit and loans while making recommendations based on customers financial needs
● Handled large sums of cash, cashed various checks and processed money transfers
● Built mid/end of day reports for the days numbers with accuracy Store Manager Community Choice Financial Sept 2022 - Sept 2024
● Managed overall store performance by overseeing account management and providing white glove customer service
● Set examples for team members by building customer relationships and showing new sales techniques. Also coached and developed team members by training to maximize overall potential
● Worked to grow the store by building business to business partnership opportunities and obtaining referrals
● Exceeded store KPI’s by tracking performance while maintaining office security procedures SKILLS
● Team Player
● Communication
● Microsoft Office
● Problem-solving
● Leadership
● Attention to detail
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