Patient Care Service

ELIZABETH SANCHEZ RODRIGUEZ

Cell: 346-***-****

Email: *********.***************@*****.***

OBJECTIVE

Highly dedicated and reliable individual eager to secure a Bilingual Secretarial position in an Office Environment / Organization that provides a platform to utilize my experience in handling customer service, clerical, secretarial and administrative support functions.

EDUCATION

Equivalent Experience

EMPLOYMENT

INTERSOLUTION PERSONNEL LLC – HOUSTON, TX

Leasing Consultant

03/2022 – Current

Handled multiple calls per week while serving in high touch capacity with customers through all forms of communication and one-on-one tours. Prepared and processed applications, leases, and renewals per company policy and regulatory guidelines. Partnered with venders, ensuring quick processing of income, employment, and other verification documents. I also stayed ahead of the curb by analyzing market trends and shopping the competition; assisting Property Manager in developing marketing plans, internet ads, print ads, and marketing copy. Introduced post-leasing and post-move-in surveys to measure customer satisfaction, which helped increase the renewal rate from 65% to 75%.

TIER ONE PERSONNEL. – HOUSTON, TX

Industrial Refinery Janitor

05/2023 – Current

Cleans and polishes furniture and fixtures. Manages inventory of cleaning supplies. Drives vehicles required to perform or travel to clean up area worksites, including industrial trucks, vans, or industrial vacuum cleaners. Notifies managers regarding the need for repairs or additions to building operating systems.

McLEMORE BUILDING MAINTENANCE INC. – HOUSTON, TX

Industrial Refinery Janitor

11/2022 – 02/2023

Performed heavy and light cleaning including mopping, sweeping, glass-cleaning, wiping and cleaning mirrors throughout all industrial buildings. Dusted, disinfected, and polished office furniture, shelves, and filing cabinets. Operated and regulated controls of power-operated HEPA filter vacuums. Determined and used the proper amount of cleaning and polishing agents. Emptied and cleaned wastes bins and discarded combustible dust, property. Attended and participated in job related training programs, as required. Inspected and maintained cleanliness and orderliness of production floors, offices and restrooms. Operated an industrial vacuum machine and performed water blasting at high pressure. Scraped and removed residual dirt and combustible coatings from surfaces, efficiently. Cleaned and maintained all painted tools and supplies, as instructed. Handled and used all industrial cleaning chemicals, in a safe manner. Ensured accurate inventory and timely restocking of the janitorial closets. Implemented computerized forms that improved communication with the district office to prevent delays and stock-outs on needed supplies.

CLINICAL WORK EXPERIENCE

MEMORIAL HERMANN SOUTHEAST HOSPITAL – HOUSTON, TX

Multiple Roles 03/2003 – 10/2020

Patient Service Advocate - Regularly, I supported Service leadership in identifying process improvement opportunities by collecting, organizing, and trending data participating and/or coordinating department meetings. Conducted patient rounding after discharge, distributing contact information for each department, and completed rounding logs. Actively participating in Press Ganey tracking, posting of scores Press Ganey. Reporting accidents, near misses or non-conformities and ensuring the correct completion of risks event forms. I conducted excellent organization of important details related to subjects, issues, and situations to present and recommend solutions in a logical, cohesive format that aided in many improvements in patient and staff satisfaction.

One Implementation I started was for myself to monitor the Emergency Room tracker that had icons that showed specific patients were going to be discharged soon. This allowed me to promote teamwork and positive patient perceptions through implementing or managing up techniques, rounding with patients/families and assisting nursing staff to make sure that all problems and concerns of patients and/or their family members have been met and addressed before discharge. Then when completing a follow up after discharge I was successfully able to further build a report with patients providing a sense of security and trust, using my vast knowledge of hospital policies and showing empathy of various patient circumstances.

Emergency Room Unit Coordinator - Screened and forwarded incoming telephone calls to the correct person. Facilitating information and answering a wide spectrum of queries polity and promptly to the community. Registered and admitted emergency room patients, in an efficient manner. Arranged and presented charts and coordinated all emergency events. Assisted with transportation arrangements for ER patients and assisted in their transfers per policies and procedures. Prepared and maintained records rated to patients’ admissions, discharges, tests results and treatment. Kept and maintained computerized records of physician’s orders for patient care services. Utilized and maintained office databases and record keeping system. Ordered, procured and replenished all office, medical supplies, as required.

Emergency Room Patient Care Technician - Evaluated patient care needs, prioritized treatment, and maintained patient flow in the emergency room. Communicated and processed paperwork of patient admissions and transfers, Stocking of medical supplies, obtaining intravenous access, drawing labs, Point of Care Testing, DOTs and Non-DOT’s, Alcohol Drug Screens and assist medical providers with procedures, splitting, crutch training and wound care. Promoted and cleaned orderly grounds, units and premises by performing basic cleaning and maintenance tasks. I have a strong knowledge of chemicals and proper use of PPE stringent adherence to OSHA and safety guideline.

ADMINISTRATIVE WORK EXPERIENCE

Emergency Management Committee Memorial Hermann: I assisted in three full scale hospital disaster drills. My job roles ranged from management of volunteers, managing flow of victims throughout the hospital, coordinating discharge flow of fake patients on to strike team transports as well as assisting in gathering information for after action reports.

Emergency Room Unit Peer Council: I created and managed a social committee for Emergency Room staff. To obtain funds for committee events. I organized volunteers to perform bake sales, with the funds I was able to organize many holiday events for staff to promote staff. I was also able to create an onboarding process working with our graduate nursing team to pair new nurses with a veteran “nurse buddy” to help them integrate outside of work. As well as a gift basket of goodies to be given after their first week that matched their personalized survey to comfort them in what is normally a very scary and stressful time.

Command Center Unit Secretary - I gained expertise in following many governmental policies (EMTALA, JACHO, MEDICARE) whilst under the immense pressure of Calling doctors for consults, arranging

transportation of critical patients, activating STEMI, STROKE, TRAUMA alerts. Many of these tasks must be done simultaneously, in addition to keeping immaculate documentation in order to maintain accreditation. All communication and delegation of tasks were filtered through myself as the Command Center Secretary.

Emergency Patient Care Technician Educator - Orientated Mentored the employee on how to properly perform patient’s vital signs, 12-lead electrocardiogram monitoring, obtaining intravenous therapy, collect blood specimens, document pertinent patient information in medical records, perform legal blood draws, transport patients to other units, maintain a state of readiness for all emergency situations.

LANGUAGES

● English

Native

● Spanish

Fluent

SKILLS

Microsoft Office, Spreadsheet, Word, Outlook, Excel, PowerPoint

Performed a variety of administrative duties, including answering multiple phone lines, taking and delivering multiple messages, writing memos, scanning, making copies, faxing documentation and greeting clients.

Maintained office schedules and filling systems.

Handled office correspondence and incoming and outgoing mail.

Managed office space and office equipment.

Managed worklogs for office employees.

Customer Service Focused

Department of Transportation Drug and Alcohol Testing Certification

Basic Cardiac Life Support Certification – Current

Basic Dysrhythmia (EKG) – Current

Phlebotomy IV – Current

Team Building

Maintenance Knowledge

Knowledge of Buildings Codes

City and County Regulations

Tenant and Eviction Laws

Affordable Housing Programs Knowledge

REFERENCES UPON REQUEST

Leandro Valdez ENP

APC Emergency Department TeamHealth Manager & CHI Patient’s ER

Cell: 832-***-****

*****@**.***

Nadim B. Islam MD

Memorial Hermann Southeast Hospital Emergency Medical Director

Cell: 281-***-****

*****.*****@***************.***

Contact this candidate