Customer Service Specialist Iii

JEREMY L. KETCHERSID

SUMMARY

A **st-century professional with extensive experience in record keeping, customer service, and logistics. Leverages broad-based knowledge to resolve issues, securing smooth operations and enabling excellent customer service. An accomplished producer who consistently delivers top results in multiple fields.

EXPERIENCE

Texas Department of Public Safety 2019-2025

License and Permit Specialist III

Performed moderately complex (journey-level) licensing and permitting work in a Regional Operations Field office of the Driver License Division. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Met and screened applicants, administered written and visual tests, prepared application forms and collected license application fees. Answered general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility, laws and procedures, other Department services and services available at other state agencies, and traffic laws. Received and responded to telephone inquiries from the general public. EMP Manufacturing 2019

Assembler/Packaging Specialist

-Developed innovative solutions to production needs, improving productivity and output.

-Increased efficiency and order fulfillment by 15% Allmetal

Shipping Clerk 2018

-Processed incoming customer orders based on the buyer’s preferred shipping system.

-Fulfilled orders using a variety of warehouse equipment, including forklifts.

-Interfaced and interacted with transportation providers.

-Ensured accuracy and customer satisfaction.

-Increased department volume and capacity by 50%.

-Performed inventory control and monitored company merchandise.

-Prepared and printed shipping labels corresponding to shipping needs Hewlett Packard Enterprise

Business Development Representative 2017

-Served as the first point of contact to determine business priorities, customer needs, and requirements.

-Provided information and technical assistance for an extensive range of products and services.

-Introduced customers to their aligned account manager directly to work with them on any future business.

Confiance, LLC

Carrier Procurement Specialist 2016

-Conducted calls with carriers to determine carrier availability and negotiate transportation rates.

-Researched new carriers in the marketplace, generated leads, and qualified new carrier relationships.

-Developed capacity solutions to fulfill customer needs and enhance working relationships. Jeremy L. Ketchersid, Page 2

ABF Logistics

Carrier Coordinator 2015-2016

- -Tracked and traced customer shipments.

-Relayed status updates and needed actions to Account Executives when appropriate.

-Conducted calls with carriers to determine truck availability and negotiated transportation rates.

-Researched new carriers in the marketplace, generated leads, and qualified new carrier relationships.

-Provided consistent and exceptional service levels to contracted carriers and internal customers. Bear Transportation Services

Tactical Support/Carrier Sales 2013-2015

-Doubled contact with carrier partners.

-Accelerated customer invoicing and enhanced customer service and retention rates.

-Continuously contacted carriers for updated status reports, including arrival and delivery times.

-Updated sales staff with situational reports for prompt billing and invoicing. EDUCATION

Abilene High School Abilene, TX

Diploma of General Studies

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