Customer Service Office Manager

SHAZIA IRFAN

**** ********* *****, ***********, ******* L5C 1P3

Cell: 416-***-**** Email: ************@*******.***

OBJECTIVE

Seeking a full time/ part time job in a progressive organization where I can utilize my skills, experience and knowledge to their full potential.

HIGHLIGHTS OF QUALIFICATIONS

•Hard worker, fast learner with multi-tasking initiatives.

•Ability to work under pressure.

•Skilled organizer and decision maker with ability to consider all options.

•Exceptional organizational, problem solving and decision making skills.

•Excellent verbal and nonverbal communication skills in English.

•Ability to maintain high level of confidentiality.

•Adapt easily to new concepts, ideas, policies and responsibilities.

•Work well independently and in support of team members.

PROFESSIONAL EXPERIENCE

Administration

•Opened new accounts on OMNIRIM system.

•Worked as part of a team and supported the office manager. Responsible for the day-to-day tasks and administrative duties of the office including covering the reception area.

•Typed documents, printed labels and distributed memos.

•Received and answered calls in timely manner.

•Faxed, printed, photocopied, filed and scanned documents.

•Updated, maintained and filed documents of employees’ records.

•Created and modified documents using Microsoft Office.

Organizational Skills

•Use of discretionary skills when handling confidential information.

•High level of accuracy when dealing with records and payroll.

•Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

•Organized and maintained an extensive filing system for all areas within the department.

•Coordinated and organized age appropriate activities for children.

•Created charts and tables daily to outlining general activities.

•Organized company’s fund raising campaigns to help the community

Customer Service

•Strong written and oral communication skills, with diplomacy and tact.

•Excellent interpersonal skills to deal effectively, ensuring satisfaction for employers and clients.

•Suggest and sell products to customers.

•Provide exemplary customer service to all clients.

•Empathetic, patient when dealing with problems.

•Pro-active and detail oriented.

•Positive attitude, always choosing to understand all options before making a decision.

WORK HISTORY

Customer Care Rep Alight Solutions Online 2023 Sep- Present

Apparel Clerk Joe Fresh Mississauga 2022 Sep- 2023 Dec

Collection Agent RBC Mississauga 2016 Feb- 2019 June

Sales Representative AVON Canada Inc. Mississauga, 2001- 2022

Merchandiser(seasonal) One Floral Merchandising Mississauga 2015 April-June

Customer Service Rep D&H Mississauga 2013 Feb-May

Merchandiser (seasonal) Seacliff Merchandising Inc. Mississauga 2010-2011 (Seasonal)

Customer Service Rep Resolve Corporation Inc. Etobicoke 2007 Jan-Nov

Home Daycare Provider Infant Care Agency Mississauga 2005-2006

Lecturer Aligarh Girls College Pakistan 1997-1999

EDUCATION AND CERTIFICATION

TTE Diploma Course 2023

TQU Diploma Course 2022

Alhuda Institute Canada

Customer Service Course 2012

Costi Immigration Services

Office Administration Co-op Program 2012

Brian J Fleming Catholic Adult Learning Centre, Mississauga, ON

Advanced Microsoft Word/Excel Course 2012

Brian J Fleming Catholic Adult Learning Centre, Mississauga, ON

Beginners Microsoft Word/Excel Course 2012

Brian J Fleming Catholic Adult Learning Centre, Mississauga, ON

Masters in English Literature 1997

Government College for Women, Multan, Pakistan

Bachelors in English Literature and Philosophy 1995

Government College for Women, Multan, Pakistan

References available upon request

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