Data Entry Customer Service
Resume:
ERIKA JACKSON
Data Entry Clerk
CONTACT PROFILE
*********@*****.***
Fort Worth, TX
Seasoned Data Entry Clerk looking to proficiently utilize my skills to provide legendary customer service as well as setting the organization apart from other companies.
SKILLS EXPERIENCE
Critical Thinking
Problem Solving
Analytics
Communication
Excel
Strategic Planning
Microsoft Word
MSP/LPS/LPSD/LSAMS
Interpersonal
Accounts Payable
Accounts Receivable
Outlook
Microsoft 365
Avaya
Customer Service
Cash Application
Everon Solutions Irving, TX
Account Receivable
February 2021-Present
• Establish rapport with the customer to resolve
outstanding balance
• Maintain accurate financial records through
research and audits.
• Invoice customers their outstanding and current
invoices.
• Work with the branch to resolve customer disputes.
• Coordinated financial plans with the customer to resolve outstanding balances.
• Executed reconciliation of payment instruments
against system reports and proficiently managed
account adjustments, including NSF, to maintain
accurate reporting and accounting standards.
• Enhanced payment identification efficiency by
conducting thorough account lookups for incoming
payments, reducing the volume of unidentified
funds and supporting a collaborative workplace
atmosphere.
Farmers Brother’s Coffee Fort Worth, TX
Accounts Receivable Credit Specialist
December 2019- March 2020
• Maintained comprehensive credit history files to support financial risk assessments and decision-making processes. EDUCATION
MedCerts / NHA
Certified Medical Front Office
Administrative Specialist
Iverson Institute
Medical Transcription
Program
• Conducted thorough analyses of client creditworthiness utilizing external risk management tools, facilitating informed credit evaluations.
• Managed accounts receivable collections and
reconciliations, addressed billing disputes, and contributed to reducing financial exposure through diligent
documentation and follow-up actions.
US Health Forth Worth, Tx
Benefit Analyst
June 2015 Aug 2019
• Verified benefits, collected payment details, and obtained medical history through telephonic interactions, ensuring accurate and efficient customer service.
• Delivered comprehensive information and support, leveraging customer service expertise to build trust and meet stringent production timelines.
• Contributed to the identification of members eligible for the HIPP/Premium Assistance program, enhancing the efficiency of program enrollment processes.
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