Customer Service Accounts Receivable
Resume:
Barbara Anne Horne
*** ********* *****, ***** ** 19014
*********@*****.***
SUMMARY
Highly motivated professional individual with experience in customer service, PC Proficient. Seeking a position where I can utilize my interpersonal skills to meet and excel in your company. Detailed oriented with excellent written and oral communication skills. I am a team player, with a strong team player attitude. Can work individually as needed. Ability to deliver excellent customer service in a timely and efficient manner. Completes work in a timely manner. Strong work ethic which can help build a strong clientele. Pays close attention to detail, strong organizational skills. Salary is negotiable, flexibility with schedule.
RELEVENT EXPERIENCE
Ziff Davis
Billing A/R Specialist
April 2016-Current
Accounts Receivable Specialist
Leads in monthly billing aspects
oAll invoice duties from start to finish
oIncluded but not limited to uploads, billing recons, international billing
oBilling uploads and tie outs
oCreating Manual invoices
Ability to resolve billing queries, disputes, and discrepancies
Assists with all customer needs
Leads in collection role
Performs invoice batching with A/R accounting software.
Proficient with V looks and Pivot Tables
Saleforce duties
Product, distribute, and track 8k invoices per month.
Reconcile accounts receivable aging monthly
Responsible for VAT and all tax issues
Responsible for all A/R Fusion duties
oCash Apps
oACH/Wire payments
oUpload credit card reports
oPull reports as needed.
oProcess payments
Responsible for all contract and bill contract accordingly
oEscalated clause contracts
Mail mergers
Fusion and QuickBooks duties
Assists orders team
MSP Manually Billing
Assists with Month End close Reports
Excellent with daily Problem-Solving Skills
Monthly Bank Recs
Daily high volume Phone Calls
High ability to work independently or as part of an accounting team
General Ledger Reports
Chargebacks as they are received
Works with auditors as needed
Credit card Recon
Independence Fire Sprinkler
Bookkeeper
October 2015-February 2016
Responsible for all accounting aspects
Maintain Finical Record, including but not limited to AP/AR
Deposits incoming checks/Report transactions
Insurance Bonds for jobs, and employees
Waiver/Liens
Weekly Pay Roll
Union Reports/Union Dues
QuickBooks log in payments, and monitoring out going AP
Daily Collections calls, collecting debt on unpaid debt on finished jobs
Using Excel AIA billing was conducted, with billing formulas, job prices were broken down by category using auto sum and addition form (i.e =B1+B2+B3)
Microsoft Word:
oWaiver and liens, contract, notarized documents, create labels, mass mailings, and typed out finished documents
Republican Caucus State Representative 161st District August 2014-October 2015 Joe Hackett Constituent Outreach Specialist
Possess knowledge and understanding of legislation system
Perform multi tasks related to legislative affairs
Notary
Responsible for communication between constituent and State Representative
Assisted with general assembly in administrative and judiciary work
Gather support for bills
Mass Mailings
Assists constituents on state issues
Responds to constituents’ requests and other information
Receptionist/Administrative duties(i.e Answering constituent calls, working direct contact with liaisons, filing, updating files in Repnet)
Micro soft Excel was used to plan events, make lists, update constituent’s information
Microsoft Words was used for mass mailing, print envelopes and labels, event literature, and update all constituents’ letters
Anthem Institute Springfield, Pa February 2014-Aug 2014
Admissions Representative
Conduct telephone calls and schedule appointments with interested prospective students
Recruit Students
Conduct face-to-face interviews with prospective students
Guide new students through the enrollment and registration process, helping with paperwork and motivating them to stay on track to reach their educational goals
Staff Students for Externship
Assistant with Job Staffing upon graduation
Communicate accurate information about current program offerings, on-campus resources and career options related to students’ field of study
Lead campus tours
Generate a cohort of qualified prospective students by gaining referrals from our qualified student population.
Star Gate Diner Ridley Park, PA December 2004- February 2014
Waitress and manager
Greet guests and make them feel comfortable
Ensure customers are satisfied with service and meals
Accurately describe menu and ensure order is transmitted to kitchen in an effective and proficient manner
Utilize cash registers and credit card processing machines to make customer transactions
Perform General Physical Activities
Assist with training and developing new hires
Attend to escalated matters and resolve leaving the customer satisfied
Office Manager
Ocean Breeze Pool Service - Ridley Park, PA
June 2003 to January 2014
Administrative duties (i.e. filling, answering phones, schedule appointments, enter data, and make outgoing calls)
Complete profit and loss statements
Bills distributors (i.e. Bills Hachick daily for supplies such as pool liners, chemicals, return on chlorine bottles, and incoming and outgoing supplies)
Book keeping
Inventory
Monitor and completes employee schedules
Follow up with delinquent accounts and proceed with collections if necessary
Hands on experience in controlling delinquent balances by managing past-due notices
Generate payments from clients
Monitor overdue accounts
Quick Books
Educate consumers on new products and help with sales goal
EDUCATION
Drexel University
Criminal Justice Program 2015-2020
Completed 3.0 GPA
Bachelors Degree
University of Phoenix 2011-2013
Associates Degree
3.72 GPA
Ridley high School 1998-2002
High School Diploma
SKILLS
Intermediate knowledge of the Internet, Microsoft Office, Excel, Outlook Express, Access, Word, Power Point, Quick books. Can type 35-40 words per minute. Excellent customer service skills. Registered Pennsylvania Notary
References
Contact this candidate