Customer Service Social Media

YR

YOLANDA RIDLEY

***********@*****.*** 484-***-**** Allentown, PA 18104

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem- solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Customer relationship management

Effective communication

Problem solving

Relationship building

Marketing

Verbal and written communication

Consulting

Customer relations

Client service

Sound judgment

Sugary Knots, LLC Allentown, PA

Owner/Baker

09/2021 - Current

Ensured compliance with local, state, and federal regulations. Analyzed industry trends to develop competitive strategies. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Met with customers to discuss needed bakery items and take orders. Created marketing campaigns to attract new customers. Oversaw budgeting and financial management.

Maintained relationships with existing clients by providing superior customer service.

Promoted business on social media platforms to maximize brand identity and generate revenue.

Formed and sustained strategic relationships with clients. New York & Company

Key Holder

09/2015 - 12/2015

Performed daily banking duties such as deposits and withdrawals of funds from registers.

Reconciled daily sales receipts against cash drawer for accuracy. Provided customer service including cashiering, merchandising and restocking shelves.

Verified accuracy of register tills at beginning and end of shift. Managed key holder responsibilities such as opening and closing the store, setting alarms.

Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers. Handled customer inquiries and complaints with professionalism and patience.

Facilitated and developed lasting relationships with clients to increase client retention.

Used Point of Sale register system to complete transactions. Summary

Skills

Experience

Researched out-of-stock items to find additional inventory in other store locations.

Chesapeake Police Department

Chesapeake, Virginia

Forensic Specialists Intern

06/2008 - 10/2008

Maintained accurate records of all activities performed throughout internship period.

Prepared reports summarizing project progress and results for management review.

Helped maintain applicant tracking systems and recruiting metrics. Participated in Police Shadowing Program to learn proper police procedures.

Strayer Univetsity

Bachelor's Degree in Business Administration

04/2025

Pending

Related Coursework: Business/Marketing

GPA: 4.0

At-Home Professions

Diploma in Medical Billing

03/2004

Computer Learning Center

Certificate of Honors

02/1992

Diploma, Medical Billing, 03/01/04, At-Home Professions Certificate of Honors, 02/01/92, Computer Learning Center Education and Training

Awards And Acknowledgements

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