Customer Service Operations Specialist

Wayne M. Winters

**** * ****** *****, ******** AZ 85226

Email: *****.*.*******@*****.***

Phone: 608-***-****

SPECIALIZED SKILLS AND KNOWLEDGE

• Strong financial services background with extensive knowledge of accounts receivables, the loan industry, collections practices, credit analysis, insurance claims, billing and account reconciliation procedures.

• Outstanding team player with excellent collaboration and interpersonal skills.

• Experienced user of Intuit QuickBooks, Microsoft Office products and multiple billing, accounting, claims and customer service software systems.

WORK HISTORY:

March 2024 - Present WM (Waste Management) Tempe, AZ Senior Operations Specialist

• Process technician requests and create purchase orders for maintenance of machinery in the field - garbage collection trucks, tractors, compacting vehicles, etc.

• Track invoicing of ordered maintenance supplies and ensure payment is made to vendors.

• Contract third-party vendors for temporary equipment needs and complete the invoicing process. May 2022 - June 2023 Fleetworthy Solutions Madison, WI Driver Safety Representative

• Monitored Department of Transportation (DOT) safety compliance with trucking fleet clients, ensuring all federal and state regulations were met - drug tests, licenses/permits and vehicle iID stickers.

• Oversaw driver training classes and paperwork completion. July 2021- March 2022 Mad City Windows Madison, WI Accounting Associate

• Processed customer payments - credit cards, e-check payments and ACH payments and reconciled daily deposits from prior-day payments.

• Processed work order adjustments for customers adding or removing home remodeling services.

• Coordinated with the Finance department to initiate the financing process. July 2019- July 2021 Cintas Madison, WI

Accounts Receivable Representative

• Processed customer payments (credit cards, checks and cash) and credit memos.

• Identified ongoing issues with customer nonpayment, and assisted customers with payment solutions.

• Closely monitored and resolved unapplied payments.

• Collaborated with delivery drivers to administer invoices, collect payments and resolve customer disputes. August 2014 - July 2019 DXC Technology Madison, WI Insurance Billing Representative

• Processed payments from member insurance companies for Medicaid claims.

• Performed account reconciliation to identify any overs/unders for member accounts.

• Maintained member files with information received from insurance companies - updated policy term dates, terminated policy coverage and added new policy details.

• Processed claim denials and logged reason codes to prevent repeated billing of denied claims. Additional employment history is available upon request.

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