Management Specialist Information
Resume:
PATRICIA
LANKTON
DISPATCHING
DATA PERFORMANCE
COMPLIANCE
ANALYTICS
PROFILE CONTACT
Dynamic and results-oriented professional with
extensive experience in project management, client relations, and administrative support. Known for
exceptional organizational skills, process
optimization, and the ability to drive operational success through effective problem-solving, event
planning, and seamless coordination.
Eaton Rapids, MI
********.*******@*********.***
EXPERIENCE SKILLS
• Microsoft Office (Word, Excel,
PowerPoint, SharePoint, Outlook)
• Organizational & multitasking
• Written & verbal communication
• Business process optimization
• Monitor radio traffic & security
alarms
• Client relations & customer service
• Critical thinking & problem-solving
• Dispatch personnel, JWIN, DOL,
Stages
EDUCATION
Lansing Community College
2018
Associate in Business Administration
Dispatch Operator
Constellis March 2025 - Present
Monitored FPS radio traffic, and security alarms,
across U.S. territories. Coordinated emergency
responses and relayed critical information. Logged calls, maintained records, and ensured compliance
with regulations. Operated dispatch systems, and
performed system tests. Remained calm under
pressure, multitasking efficiently, and making quick, sound decisions in high-stakes environments.
Administrative Coordinator
CARTER LUMBER JUNE 2024 - DECEMBER 2024
Managed inventory processes, including data entry, cycle counts, RMAs, and returns of damaged
materials. Generated and maintained monthly reports to ensure accurate tracking of purchase orders, SOP aging, and receipts. Oversaw purchasing tasks such as invoicing, order placement, and supplier
coordination for timely delivery. Directed daily
production orders to ensure smooth workflow and
meet customer demands, while providing exceptional customer service and resolving inquiries to ensure satisfaction.
Business Process & Compliance Analyst
Freight Verify Aug 2018 – May 2024
Optimized business processes, improving efficiency and cost savings. Ensured data accuracy and
compliance using SQL and advanced Excel. Developed SOPs, workflows, and trained staff for adoption.
Collaborated with teams to align processes with
company goals. Analyzed data, resolved issues, and presented findings to leadership.
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