Customer Service Data Entry

Leketha Wilbourn

Customer Service

******@*****.*** • 662-***-****

LinkedIn • Sardis, MS

Highly efficient and detail-oriented Customer Service and Data Entry Specialist with extensive experience in property management, administrative support, and customer service, seeking remote positions. Proven track record of enhancing operational efficiency, managing high-volume customer interactions, and maintaining accurate records. Expertise in regulatory compliance, vendor management, bookkeeping, and data entry. Demonstrated ability to streamline processes, improve service quality, and foster positive tenant and customer relations. Proficient in Yardi, Voyager, Rightsource, and Lindsey Systems.

Areas of Expertise

● Operational Efficiency

● Administrative Skills

● Vendor Management

● Claims Specialist

● Bookkeeping

● Customer Service

● Regulatory Compliance

● Rural Development

● Data Entry

● Rent Collection

● Property Management

● Tax Credit Properties

Professional Experience

Maco Management Co., Remote

Property Manager

October 2019 — Present

Oversee property management duties, including conducting background checks and coordinating weekly conference calls to address operational issues. Oversee office management and screen applicants for housing, ensuring compliance with Rural Development and Tax Credit property requirements. Negotiate with vendors for bids and proposals to maintain and enhance property services. Manage rent collection processes, conduct housing inspections, and perform annual re-certifications to uphold property standards and tenant satisfaction.

●Successfully enhanced physical appearance of the property, achieving full occupancy consistently.

●Streamlined vendor selection process, resulting in improved service quality and cost efficiency.

●Developed and implemented a tenant re-certification system that increased compliance with housing regulations.

●Fostered positive tenant relations, leading to a high rate of lease renewals and sustained revenue growth.

MDRS Office of Special Disabilities

District Administrative Assistant

November 2016 — December 2018

Managed office operations and maintained strict confidentiality of case files within MDRS Office of Special Disabilities. Distributed funds across the district and meticulously prepared financial reports to ensure accuracy and compliance. Managed leave balances and conducted regular audits to verify data integrity. Oversaw accurate and timely entry of data related to accounts payable and receivable, streamlining the billing process. Developed proficiency with multiple vendor accounts, enhancing administrative efficiency.

●Mastered management of multiple vendor accounts, significantly improving data entry accuracy and efficiency.

MDRS Office of Special Disabilities

DRS Counselor Assistant II

October 2015 — October 2016

Prepared and processed authorizations for vendor services and ensured accurate payment entries. Verified payroll time sheets for discrepancies and maintained precision in PCA payroll entries. Maintained financial records and executed bookkeeping tasks with high accuracy, supporting the administrative operations of the department.

●Streamlined vendor payment process, resulting in improved turnaround time and vendor satisfaction.

●Maintained error-free payroll records, ensuring all PCA staff received timely and accurate compensation.

●Enhanced referral system efficiency, facilitating better service delivery for individuals with disabilities.

●Provided essential support services to people with disabilities, positively impacting access to necessary resources.

MS. Dept. of Human Services Division of Economic Assistance

January 2013 — May 2015

Welcomed and assisted clients, providing detailed explanations of SNAP and TANF programs, including differences and intake processes. Managed registration of applications and coordinated scheduling of appointments. Reviewed and updated case files, ensuring comprehensive understanding of policy and benefit eligibility for clients. Maintained accurate case records through proficient typing, filing, and scanning. Performed additional administrative tasks as required to support office operations and client services.

●Streamlined intake procedures, enhancing the client registration process and improving overall efficiency.

●Developed a system for tracking and updating case files, resulting in a more organized and accessible filing system.

●Contributed to the establishment of eligibility guidelines for low-income housing assistance programs.

Education

High School Diploma

North Panola High School

Coursework in Medical Records

Northwest Community College

Additional Experience

Administrative Assistant, Sardis Housing Authority

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