Customer Service Representative
Resume:
DANA WILLIAMS
CUSTOMER SERVICE REPRESENTATIVE
SUMMARY
Highly motivated and customer-focused professional with a proven track record in remote customer service roles. Skilled in handling routine inquiries, providing excellent communication and problem-solving, and delivering exceptional service. Adept at problem-solving and strong communication skills aimed at ensuring customer satisfaction and driving company growth. EDUCATION WORK EXPERIENCE
LEVEL OF EDUCATION Divasaver LLC Houston, Texas
2023-Current
Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery. Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions. Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality. Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction. Lead Customer Service Agent
One Stop Health
Customer Care Representative
Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution. Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.
Resolved customer complaints and maintained a clean and organized checkout area.
Achieved customer service goals and surpass customer expectations. Handled sensitive patient information in compliance with HIPAA regulations.
Conduent
Customer Support Representative
Automated deposits, payments, and documentation reports, reducing production time by 75%
Assisted over 100+ customers per day in a fast-paced, back-to- back call environment, demonstrating energetic engagement. Responded to customer inquiries about reward redemptions, customer information updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line increase/decrease requests.
Utilized multiple systems to troubleshoot, respond to, and document customer inquiries.
Houston Texas
2015-2018
SKILLS
ACHIEVEMENTS
************@*****.***
Channelview, Texas 77530
2019-2022
Remote/Hybrid
Customer Service Certificate
Excellent communication
skills, written and verbal.
Proficient In
CRM/SAP/Zendesk
Salesforce systems and
Microsoft Word.
Excellent attention to detail
and accuracy In data entry
and record keeping.
Flexible to change and
procedures.
Transcription
Error Identification
LiveChat Support
Administrative Support
Ability to thrive in a fast-
paced environment
Ability to multi-task and
manage time effectively.
Organized and detail
oriented.
Phone Etiquette
Escalation Handling
Project management
Typing speed of 80 wpm.
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