Customer Service Eligibility Specialist
Resume:
Kristin Tucker
South Bend, IN *****
*****.*******@*****.***
Professional Summary
I want to advance my career with in helping people and doing for others that can't for themselves. I have strong people skills and love talking to everyone. I'm currently working in an office on phones and dual screens all day. When at home I help take care of my father in-law who recently became an amputee and handicapped. I'm looking to further my work life and my personal life while being able to balance the two together
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Eligibility Specialist
Maximus-South Bend, IN
December 2022 to Present
Eligibility Specialist for FSSA. Worked cases for SNAP, TANF, and Health Coverage for the state. Worked the phones from 8-4:30 Monday-Friday. Update cases, processed applications, move cases forward to be approved for benefits. Used Microsoft 360 Office and dual screens. Enrollment Specialist
RepuCare-South Bend, IN
April 2025 to May 2025
Added members and corrected errors for CareSource for Ohio and Georgia. The position was only temporary.
Caregiver
Always Best Care Senior Services-South Bend, IN
June 2022 to December 2024
I work with different clients for the company. I go to their homes and help with anything they may need. That includes running errands for them, cleaning their home, meal prepping, assisting with transfers, assisting with getting dressed and showered, and much more. I have worked with clients that need very little help and clients that are 100% bed bound.
CSA - Customer Service Associate
Lowe's Home Improvement-South Bend, IN
October 2021 to May 2022
• Process returns
• Process bill payments
• Customer service
• Process exchanges
• Run a register
• Do inventory cycle counts and add/subtract items from inventory
• Apply for credit applications
• Secretary duties
• Helping with every department in the store with things they need done
• Everything that includes customer service
Department Supervisor
Kohl's Corporation-South Bend, IN
September 2016 to July 2017
I was the Men's supervisor at Kohl's and I had the entire department to take care of. I set all sets, put out all merchandise, zone, clear fitting rooms, pull and process call backs, hard tag merchandise, price changes, and set my manicans. When I started I was hired as a seasonal cashier and was promoted to a department supervisor within a month. The year at Kohl's starts in February and since February my men's department has been number 1 in the region for sale's 5 time's. I have improved sale's by large numbers in the short time that I have been there. My department was literally half the store. The past weekend we had a $63,000 day and $52,000 was just from my department. Being a front end supervisor I'm also responsible for helping with any issues at the registers and customer service. Education
GED
Clay High School
Skills
• Keyholder
• Customer Service Skills
• Retail sales
• Team Lead
• Inside sales
• Microsoft Word
• Customer Service (8 years)
• Training
• Leadership
• Customer relationship management
• Time management
• Typing
• Management (2 years)
• E-commerce
• Assistant Manager Experience
• Communication skills
• Organizational skills
• Merchandising
• Customer service
• Microsoft Excel
Contact this candidate