Customer Service Medical Billing

Latasha Dorsey

*** ***** ***** **** *********, SC 29554 803-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Attention to detail needed to maintain high levels of accuracy.

Manage time to meet individual and team goals for productivity, quality, and timeliness.

Effective problem solver, able to assess situations and identify solutions.

Communication Platforms – Zoom, and MS Teams

Microsoft Office Applications – Word, Excel, and PowerPoint

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Front Office Operations

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Scheduling

Electronic Health Records (EHR) Electronic Medical Records (EMR) Insurance Verification Medical Office Procedures

Managed Care (HMO, PPO, POS) Workers Compensation Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Denmark Technical College Associates of Applied Science Degree – Criminal Justice, 2007

WORK EXPERIENCE

Stay-at-Home Parent – Hemingway, SC 01/2023 – Present

Homemaker

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Observed irregularities, took temperature, and administered medications as directed to maintain children's health.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Bamberg County First Steps – Bamberg, SC 06/2017 – 11/2018

Parent Educator Planner

Handled inbound and outbound telephone calls, provided information, and scheduled visits with parents and children.

Updated account information, organized files, and enrolled children into programs.

Distributed mail and maintained accurate and complete documentation.

Volunteered with Toys for Tots and Back To School Bash in Bamberg, SC

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