Corporate Financial Support

Mariam Khan, MBA

**** **** **** ****, *** ***, Garland, TX 75044

301-***-**** ****.****@*****.***

SUMMARY

MBA graduate with over 20 years of customer service experience and 9 years in banking, specializing in branch operations, account management, deposit operations, personal banking solutions, and client services. Brings 5+ years of strong experience in BSA/AML, fraud investigation, risk management, and treasury support. Highly skilled in ACH processing, wires, FTP, Swift, and file transfers. Demonstrates expertise in analyzing risk, regulatory compliance, dispute investigation, and fraud prevention, with proficiency in tools like Salesforce, LexisNexis, Q2, and Fiserv Navigator. Known for excellent communication, multitasking, and consistently achieving top performance metrics. Available to interview with 24-hour notice and can start within 2 weeks of offer.

SKILLS SUMMARY

●Experienced in BSA/AML, Fraud & Risk, Compliance

●Treasury Support, ACH, FTP, Swift, Wires, File Transfers

●Customer Service, Relationship Management, Documentation Review

●Data Entry, Dispute Resolution, SAR/CTR Filing

●Advanced Excel, Adobe Acrobat, Microsoft Office

●Salesforce, LexisNexis, Q2, Sharepoint, Fiserv Navigator

TECHNICAL SKILLS

●Banking & Treasury Operations: ACH Processing, FTP, Wires, Swift, File Transfers, RDC, Positive Pay, Account Opening, Cash Ordering, Vault Balancing, Teller Operations, Treasury Functions

●Fraud & Risk Management: Fraud Disputes, SAR & CTR Filing, AML/BSA Compliance, OFAC Screening, Risk Analysis, Red Flag Monitoring, Dispute Investigation, Debt Charge-off, Chargebacks, Romance/Elder Abuse Scams, Asset Management, Liquidity Risk Concepts

●Compliance & Reporting: BSA, AML, KYC, CIP, OFAC, SAR, CTR, Reg B, Reg Z, Reg E, Reg CC, UDAAP, TISA

●Software & Tools: Salesforce, LexisNexis, Accurint, SharePoint, Q2, Fiserv Navigator, MS Office Suite (Excel with VBA/Pivot Tables), Cisco, Zoom, MS Teams, Adobe Acrobat, Web Director

●Communication & Documentation: Customer Relationship Management, Regulatory Documentation, Audits, Loan Processing, Branch Operations

PROFESSIONAL EXPERIENCE

JPMorgan Chase Bank, Carrollton, TX Jun 2024 – Dec 2024

Treasury Analyst- ACH & Wire Team Lead of Onboarding Implementation

●Onboarding of clients to Treasury Services. Middle Market Banking. Commercial services. Corporate finance. Data entry. Financial reporting. First Republic Bank merger and acquisition. Overseeing 5-6 person team. ACH payroll, debit blocking, and channel setup and maintenance, FTP, Wires, Swift, File Transfers, RDC. BSA, AML, SAR, CTR, Fraud, Risk, OFAC.

Wallis Bank, Richardson, TX Jan 2023 – Jan 2024

Personal Banker II

●Offer commercial financial services and personal banking solutions with excellent customer service to all clients with FTP, Wires, Swift, File Transfers, RDC. BSA, AML, SAR, KYC, CTR, OFAC, Fraud, Risk.

Texas Capital Bank, Richardson, TX Aug 2022 – Oct 2022

Treasury Support

●Assist clients with all Treasury related business account concerns. FTP, Wires, File Transfers, Swift, Positive Pay. Salesforce, Q2, Gateway, Cisco. SAR, AML, OFAC, BSA, CTR, Fraud, Risk.

Resource One Credit Union, Garland, TX May 2022 – Aug 2022

Client Services

• Addressing account concerns for members. FTP, File Transfers. Chrome. BSA, AML, SAR, CTR, Fraud, OFAC.

Woodforest National Bank, Garland, TX Feb 2020 – Mar 2022

Retail Banker II

●Performed branch servicing duties such as paying and receiving, cash and vault balancing, ordering cash, cards, cash advances, customer deposits and withdrawals, cashier’s checks, reports, and audits. Wires, Swift, File Transfers, RDC.

●Maintained and serviced automated teller machines and performed account maintenance on depository accounts. BSA, AML, SAR, CTR, OFAC, CIP, KYC, Fraud, Risk.

Picture People Portrait Studios Oct 2009 - Apr 2020

Portrait Studio Area Manager

●Performed studio management by traveling to various locations in area with frequent travel and provided customer service specifically to dissatisfied customers. Ran studios with no employees on schedule or manager on leave. Additional duties of Interviewing, Hiring, HR, I-9, and disciplinary action of employees with coaching.

Business One Consulting Feb 2014 – Aug 2017

Business Analyst- Technical Editing Writing

●Preparing presentations for projects to present written material for review with supervisors with use of Microsoft software and Adobe Creative Suite.

Nordstrom, Inc. Jul 2006 – Jul 2007

Fraud Detection Analyst

●Experienced with fraud to prevent corporate financial loss to the company.

●Check, credit card, debit card, ACH, gift card, and cash. AML, AFS, Fraud, Risk.

Texas Capital Bank Oct 2002 – Oct 2005

Treasury Support Representative

●Provided support on treasury products for external clients, treasury products, services and systems for bank sales personnel.

●Performed testing of ACH file uploads with CSV format used with NACHA with Positive Pay. FTP, Wires, Swift, File Transfers, RDC.

●Performed testing of ‘positive pay’ issue file uploads. BSA, CTR, SAR, AML, OFAC, Fraud, Risk.

ESL Investments Jan 2004 – Feb 2005

Fraud Detection Analyst

●Worked on fraud to prevent financial loss to the company for credit cards, debit cards, gift cards, and counterfeit items.

●Negotiation of payments for purchases of merchandise made with over drafted credit cards and disputed balances of transactions made with debit card and check.

●Communication with the merchant services department for disputes by customers of credit card or ACH online transactions for payment with debit card. AFS, AML, Fraud, Risk.

ResourceOne Credit Union Jan 2001 – Aug 2002

Member Service Rep

●Banker at a Credit Union. Teller responsibilities for deposits and withdrawals and all teller transactions.

Addressed account concerns for members.

●Worked with branch colleagues to fully assist customers with all banking needs for financial products and services.

Negotiated charge-offs, recent over drafted accounts, debt settlement of overdrawn accounts, and disputed balances of transactions made with debit card, check, and ACH. Wires, Swift. BSA, AML, SAR, CTR, OFAC, Fraud, Risk.

EDUCATION

DQ School of Spanish, Spain

B Level Certificate – Intensive Spanish May 2012

American InterContinental University, MD

MBA – Management and International Business Aug 2009 – Feb 2011

University of Maryland, MD

Bachelor of Arts – Business Administration Aug 2003 – Aug 2006

LANGUAGES

●Punjabi- Fluent

●Spanish- Advanced

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