General Manager Assistant

**** ****** **** **** **** L, LAUREL, USA, ***** •

*********.*********@*****.*** • 305-***-****

ZULISADAI CASTANEDA

Hospitality Services

PROFESSIONAL SUMMARY

Assistant General Manager with a proven track record of enhancing operational efficiency and customer satisfaction in the hospitality sector. Leveraging expertise in team leadership, sales strategy, and financial analysis to drive performance metrics and optimize service quality. Committed to fostering a collaborative environment and utilizing data-driven decisions to innovate and achieve strategic goals.

EMPLOYMENT HISTORY

ASSISTANT GENERAL MANAGER 2024 - Present

Terrapin Station College Park, MD

WIRELESS SALES CONSULTANT May 2023 - 2024

Portables AT&T Olney, MD

SERVER / BARTENDER 2023

The Greene Turtle Olney, MD

WIRELESS SALES PROFESSIONAL Mar 2021 - Apr 2023

CellularSales Olney, MD

EDUCATION

VOCATION 2009 - 2010

The Sanz School Silver Spring

Medical Assistant

RETAIL SALES AND HOSPITALITY CERTIFICATION. HSD 2005 - 2006 Woodstock Job Corp Woodstock, MD

SKILLS

Team Leadership, Customer Engagement, Sales Strategy, Operational Efficiency, Conflict Resolution, Financial Analysis, Data-Driven Decisions, Customer Retention, Inventory Management, Brand Development, Market Research, Negotiation Skills, Relationship Building, Time Management, Quality Assurance, Crisis Management, Training Development. Oversee daily operations, ensuring efficiency and high customer satisfaction. Implemented cost-saving strategies, resulting in measurable financial benefits. Coordinate team efforts, enhancing collaboration and productivity. Analyze sales data to identify trends and optimize performance. Resolve operational challenges, improving overall service quality. Drive sales by offering tailored wireless solutions, boosting customer satisfaction and retention. Achieved top sales ranking through effective communication and product knowledge. Utilize analytical skills to assess customer needs and recommend optimal products. Collaborate with team to resolve customer issues, enhancing overall service experience. Contribute to store's revenue growth with strategic upselling and cross-selling techniques. Provided attentive service and mixed drinks for 100+ patrons daily, enhancing customer satisfaction. Collaborated with team to streamline order processes, reducing wait times and improving efficiency. Utilized POS systems to manage transactions accurately, ensuring seamless service and cash handling. Addressed and resolved customer concerns promptly, fostering a welcoming and friendly atmosphere. Guided customers to optimal wireless solutions, boosting sales and enhancing customer satisfaction. Surpassed sales targets consistently, demonstrating strong negotiation and communication skills. Analyzed market trends to identify opportunities, resulting in improved product recommendations. Collaborated with team to streamline processes, leading to increased efficiency and customer retention.

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