Customer Service Support Representative
Resume:
KAILYA CHEESE
** ***** ********, ******** ****, Spanish Town, St. Catherine
876-***-**** ***************@*****.***
Professional
Summary
A results-driven professional with a proven track record of achieving organizational goals through consistent practices, adept at performing under pressure and adapting to new challenges to enhance the brand, with a strong commitment to delivering exceptional results, a passion for working with people, and a quick, flexible learning approach to tackling complex workplace situations.
Technical Skills
• Microsoft Suite • Problem analysis
• Organizational and planning skills • Initiative
• Communication skills • Time Management
Qualification
• BS Marketing, Digital Marketing & Advertising Management
(Pending)
University of the Commonwealth Caribbean 2021-present
• Caribbean Examination Certificate (CXC)
St Jago High School 2014 - 2021
English Language
Principles of Business
Religious Education
Social Studies
Food, Nutrition and Health
Mathematics
English Literature
Caribbean History
CAPE Subjects
Sociology
Literatures in English
Communication Studies
Tourism
Professional
Experience
Beryllium Limited July 2024 – Present
Client Associate
Acted as the main point of contact for client inquiries via email, ensuring professional and prompt responses.
Collaborated with internal teams to verify service availability and resolve any scheduling conflicts or operational challenges.
Maintained accurate and up-to-date records of client interactions, service requests, and schedules in the company database.
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Contemporary Medical Affiliates May 2024 – July 2024 Office Assistant
Coordinated and scheduled office appointments, ensuring efficient time management.
Assisted with procedures and tasks as required, supporting the smooth operation of office activities.
Entered and maintained accurate information in data systems.
Greeted clients and visitors, providing a welcoming and professional atmosphere.
Processed client payments for services rendered, ensuring accuracy and timely transactions.
Pooja Points Limited August 2022 - April 2024
Senior Customer Service Representative & Team Lead
Assisted customers with complaints or inquiries regarding the organization's services, ensuring resolution and satisfaction.
Managed escalated customer service issues, providing prompt and professional solutions.
Performed accurate data entry tasks to maintain up-to-date records.
Supervised, mentored, and coached a team of customer service representatives to enhance performance and service quality.
Pharma Online Limited (COVID-19 Testing Site) May 2022 – March 2023 Administrative Clerk
Processed customer transactions efficiently and accurately.
Issued receipts, processed refunds, and provided change as needed.
Collected payments through cash, credit/debit cards, and generated detailed receipts.
Performed data entry tasks, ensuring accuracy and timeliness. Interests I enjoy meeting people and reading; my main interests include socializing and travelling.
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