Customer Service Representative

BRENDA SESSION

Phoenix, AZ *****

480-***-**** - *****************@*****.***

PROFESSIONAL SUMMARY

Adept at conflict resolution and customer service, I excelled at Circle K by enhancing customer loyalty through empathetic complaint handling and efficient problem-solving. Recognized for surpassing performance metrics and streamlining administrative processes at Natural Health Services, my proficiency in computer applications and critical thinking skills drove significant improvements in customer satisfaction and operational efficiency. My transferable skill sets include:

• Customer Service

• Problem-solving abilities

• Active Listening

• Critical Thinking

• Problem Resolution

• Computer Proficiency

• Conflict Resolution

• Money handling abilities

• Complaint Handling

• Complaint resolution

• Payment Processing

• Scheduling

• Administrative Support

• De-Escalation Techniques

• Dispute Resolution

• 10 Key

• Word Processing

• Team Player

• Fast Learner

WORK HISTORY

09/2024 to

Current

Medical Reception Technician

CLS Plasma – Tempe, AZ

• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.

• Boosted morale among staff members by planning engaging workplace events like potlucks or team-building activities.

• Facilitated effective communication between team members with timely and accurate message- taking and distribution.

01/2024 to

04/2024

Customer Service Representative

Circle K

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

• Processed customer service orders promptly to increase customer satisfaction

• Delivered prompt service to prioritize customer needs 09/2023 to

01/2024

Customer Service Representative

PatG

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike

ADDITIONAL INFORMATION

10 Key, Word Processing, Team Player, Fast Learner

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