IT Sales

David Kwiatek

**** *** *** ******* *****, Quebec H7Y 2C8 ************@*****.** 514-***-****

Professional Profile

Goal-oriented and detail-driven sales professional with extensive experience in customer service, technical support, and business development. Adept at building and nurturing client relationships, negotiating terms, and delivering results in complex environments. Known for strong decision-making, action planning, and collaboration for growth. Passionate about continuous learning and applying evolving technical expertise to support business goals. Core Competencies

1. Sales Strategy & Negotiation 5. Customer Success & Retention 2. Business Development 6. Vendor Relations & Product Training 3. Technical Support & Solutions Selling 7. CRM Management (Salesforce) 4. Team Collaboration & Leadership 8. Advanced Computing Skills Professional Experience

Cisco Sales Specialist D & H Distributing Canada Dec 2022 – Nov 2024

• Managed vendor sales, targeting both new and existing customers to drive product adoption and market share growth.

• Educated sales teams and resellers on Cisco products and solutions, providing ongoing technical support and training.

• Worked closely with field sales representatives to generate leads, close deals, and foster long-term customer relationships.

• Successfully promoted and sold a wide range of technical products and services, consistently meeting or exceeding sales targets.

Account Manager Terranova Security Oct 2021 – Oct 2022

• Managed client relationships, resolving challenges and promoting additional products to achieve a 15% upsell target.

• Negotiated terms and developed a sales renewal process, securing customer retention with a 102% quota achievement in Q2 FY22.

• Strengthened collaboration between sales and customer success teams to enhance the customer experience. Channel Business Development Representative Terranova Security Apr 2020 – Sept 2021

• Prospected new channel partners across North America, EMEA, and APAC, resulting in the establishment of new business relationships.

• Led partner meetings, coordinated business plans, and nurtured leads to maturity, consistently achieving 103% of sales target.

Business Development Representative Terranova Security Dec 2019 – Apr 2020

• Generated and qualified leads from marketing campaigns, achieving a 60% conversion rate per quarter.

• Conducted outreach, scheduled demos, and managed CRM pipeline to maximize sales opportunities. Account Executive PCM July 2018 – Dec 2019

• Conducted solution selling in the B2B IT space, providing training on a variety of IT products and services.

• Presented PCM’s value proposition to clients, ensuring the alignment of products with client needs. Product Consultant & Lvl 1 Tech Support Rogers Communications Sept 2006 – Jan 2013 & Feb 2016 – July 2018

• Delivered exceptional customer service, resolving technical issues and ensuring customer satisfaction.

• Managed KPIs for call quality and efficiency, with a focus on continuous improvement.

• Awarded Employee of the Month for outstanding performance in January and March 2018. Product Sales Consultant Advanced Knowledge Networks Jan 2013 – Nov 2014

• Developed new business opportunities for Internet and telephone services, maintaining strong client relationships.

• Awarded for outstanding customer service in February 2014. Sales Consultant Best Buy Canada Oct 2003 – Sept 2006

• Exceeded monthly sales quotas consistently by up to 110%.

• Built rapport with clients, ensuring repeat business and long-term relationships.

• Recognized for district excellence in sales in February 2005. Education

Seneca College Toronto, ON

Diploma in Business Administration (Operations Management) Jan 2002 – Jan 2006

Awards & Recognition

• Employee of the Month, Rogers Communications (Jan & Mar 2018)

• Customer Service Performance Award, Advanced Knowledge Networks (Feb 2014)

• District Excellence Award, Best Buy Canada (Feb 2005)

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