Data Entry Administrative Coordinator
Resume:
DIAMOND
SMITH
**************@*****.***
Towson, MD 21204
CONTACT
SKILLS
• Inbound Call Handling
• Data Entry
• Schedule Management
Knowledge of Section 8 Program
policies
•
• Correspondence Preparation
• Meeting Coordination
• Attention to Detail
• Handling Complaints
• Calendar Management
Ability to understand, act on, and
interpret policies, regulations, and
procedures as set forth by the
Housing Authority and/or HUD
•
• Customer Database Systems
• Scheduling Meetings
• Ordering Office Supplies
• Special Event Projects
• Customer Service Management
• Staff Training
• Administrative Support
• Task Prioritization
• Heartsaver CPR AED (CPR AED)
• Youth Programming
• Youth Advocacy
A seasoned Administrative Coordinator with a proven track record from Versant Health, I excel in data entry and relationship building. Demonstrated ability in improving customer satisfaction scores, efficiently managing schedules, and leading staff training initiatives. Expertise in Section 8 program policies and administrative support ensures operational excellence and client satisfaction. PROFESSIONAL SUMMARY
Program Specialist I
Housing Authority Of Baltimore City, Baltimore
Administrative Coordinator
Versant Health, US
EXPERIENCE
January 2024 - Present
Communicates with clients, property owners, tenants, other agencies and employees by telephone, in writing, or in person
•
• Assists new clients and landlord orientations
Determines client eligibility and completes HUD's re-certification procedures for
• new and existing clients
Verifies household composition and income, coordinated unit inspections, contacts clients, and prepares paperwork
•
Father's information from clients concerning landlord/tenant disputes and non- payment issues
•
Prepares a variety of reports, documents, and records concerning Section 8
• properties and property owners
• Performs case management functions
Maintains and analyzes information on account activities and accurately completes related data entry.
•
October 2021 - September 2023
Answered phone calls and responded to inquiries from customers, vendors and
• other external contacts
• Maintained office calendars to track important dates and deadlines Maintained databases and contact lists to keep important contact information accurate and up to date
•
Prepared detailed documents and reports in adherence administrative
• processes
Coordinated and scheduled meetings and appointments to keep organization running smoothly
•
• Created presentations and other materials to support organizational activities
• Active Listening
• Maintaining Client Records
• Multitasking Abilities
• Relationship Building
• Home visits
Administrative Coordinator
BGE HOME, US
Pre-School Teacher
The Learning Ladder, Randallstown, MD
• Collaborated in timely processing of billing and accounts receivables Resolved issues through active listening and open-ended questioning,
• escalating major problems to manager
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
•
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
•
Optimized organizational systems for payment collections, AP/AR, deposits, and
• recordkeeping.
April 2018 - September 2021
• Completed bi-weekly payroll for 16 employees
Implemented project management techniques to overcome obstacles and increase team productivity
•
Resolved issues through active listening and open-ended questioning,
• escalating major problems to manager
Coordinated and scheduled meetings and appointments to keep organization running smoothly
•
Worked closely with others to accomplish timely invoicing and accounts receivables
•
Monitored and ordered office supplies to keep office stocked with resources
• necessary to function smoothly
Prepared detailed documents and reports in adherence administrative processes
•
• Maintained office calendars to track important dates and deadlines
• Assisted management with special projects to complete all tasks by deadlines Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
•
February 2016 - May 2019
Applied patience and understanding when dealing with challenging student behavior.
•
Demonstrated knowledge of early childhood education standards and best
• practices.
Set up and organized classrooms that encouraged children to create, explore, and make decisions with confidence.
•
• Monitored children at all times to ensure their safety in the classroom setting. Developed lesson plans with goals, activities, and outcomes that represented
• state early learning standards.
• Attended and participated in staff meetings and required training.
• Helped children develop cognitive skills through reading books and fingerplay. Organized activities such as games, art projects, dramatic play, music and
• stories.
Member Service Representative
Shared Service Solutions, US
Call Center Representative
EZ PASS, US
Provided individual attention to meet the needs of each child's particular level of development.
•
Observed children to assess social, emotional, physical and intellectual
• development.
Taught developmentally appropriate skills to promote academic, social, and emotional growth.
•
Facilitated reading groups and activities to encourage inclusive and engaged learning.
•
• Enforced all administration policies and rules governing students. June 2017 - April 2018
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
•
Handled complaints with prompt, courteous service to uphold professional reputation
•
• Educated and engaged customers with new bank products and services Responded to customer calls and emails to answer questions about products and services
•
• Opened customer accounts and provided deposit and withdrawal receipts
• Verified customer identification and documentation for compliant transactions Assisted members with correcting account, service, and system issues by educating on required forms and technical processes
•
Educated customers about billing, payment processing and support policies and procedures
•
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
•
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
•
April 2015 - June 2017
Responded to customer calls and emails to answer questions about products and services
•
Attended telephone skills and program information training sessions to boost
• aptitude
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
•
• Boosted customer service satisfaction ratings through consistent quality control Educated customers on company systems, form completion, and access to
• services
Adhered to company policies and scripts to consistently achieve call-time and quality standards
•
School Age Teacher
Play Centers, Inc, Baltimore, MD
Placed outbound customer service or customer satisfaction calls to follow up on issues
•
Achieved high satisfaction rating through proactive one-call resolutions of
• customer issues
• Processed debit and credit card and electronic check payments. August 2012 - June 2016
Implemented differentiated instruction techniques to meet the diverse needs of all learners.
•
• Enforced school policies while promoting respect for self and others. Utilized best practices in teaching strategies to foster critical thinking skills among students.
•
Developed age-appropriate activities to engage school-aged children in learning and play.
•
Created a safe, nurturing environment for students to explore their interests and
• express themselves creatively.
• Facilitated small group instruction according to individual student goals.
• Maintained accurate records of student progress, behavior, and attendance.
• Assessed student achievement using formal and informal assessments.
• Created and maintained clean, safe and organized learning environment. Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
•
Business Administration
The Community College of Baltimore County, MD
EDUCATION
CERTIFICATIONS
• CPR
• First Aid
Contact this candidate