Customer Service Agent
Resume:
MELANIE BARNETT
Corpus Christi, TX *****
****************@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Disaster Assistance specialist
Support Services Group/FEMA-Waco, TX
November 2024 to May 2025
Assisted survivors/applicants with Registration for FEMA assistance Program document coordinator and advisor. Talked with applicants regarding the individual progam's that they had applied for. Explained the Documentation needed to proceed with review of the application. Answered any questions that had regarding damage repair bids., mold mitigation, Temporary shelter assistance, rental assistance, expense reimbursement, appeals and personal property reimbursement. Utilized the FEMA ASSISTANCE CENTER and homeland security processing applications. Remote Customer Service Agent
Qurate Retail Group
September 2023 to October 2024
Processed orders, refunds, payments on accounts, returns, warranties, upsells. Holewatch/Firewatch
Phelps Engineering-Orange, TX
May 2022 to January 2023
Implemented strict safety protocols and procedures as a Hole Watch in chemical refining plant Conducted regular inspections of work areas to ensure compliance with safety regulations and standards. Monitored personnel entering and exiting confined spaces, ensuring adherence to safety guidelines. Communicated effectively with team members to identify and address potential hazards. Used safety equipment, such as gas detectors and personal protective equipment
(PPE), to mitigate risks.
Documented and reported any safety incidents or concerns promptly to the appropriate personnel. Participated in safety meetings and training sessions to stay updated on industry best practices. Collaborated with supervisors and colleagues to maintain a safe work environment and prevent accidents.
Responded promptly to emergencies and followed emergency procedures as necessary. Remote Customer Experience Parmaceutical Call Center Representative Broad Path
September 2019 to 2021
Handled inbound and outbound customer calls, providing exceptional service and support. Acted as a primary point of contact for patient medication orders and refills. Stayed diligent to HIPPA compliance and Medicare guidelines for medication needs. Maintained accurate and detailed records of customer interactions and inquiries in the company's CRM system.
Worked closely with Physician offices acquiring approval for refills and kept patient insurance and demographics updated in patient files. Mail order pharmacy procedures followed. Medical Receptionist
Dr. John McCallaugh, M.D
April 2014 to May 2019
Greeted and checked-in patients, ensuring a warm and welcoming environment. Scheduled appointments, verified insurance coverage, and obtained necessary patient information. Answered phone calls and directed inquiries to the appropriate departments or personnel. Managed patient records and ensured their confidentiality in compliance with HIPAA regulations. Coordinated with medical staff to facilitate smooth patient flow and minimize wait times. Collected patient co-payments, processed insurance claims, and reconciled daily financial transactions. Prepared and maintained medical charts, ensuring accurate and up-to-date documentation. Assisted in the completion of patient forms, insurance authorizations, and medical history questionnaires. Maintained knowledge of medical terminology, office procedures, and clinic policies. Adapted to changes in scheduling or patient volume to ensure efficient front desk operations. Remote Customer Service Representative
Whirlpool Corporation
March 2018 to March 2019
Temporary contract. Appliance Warranty Dept. Inbound calls for service or parts or replacement of items. Medical Referral Specialist
Future Focus Family Medicine
January 2010 to December 2014
Managed the referral process for patients, ensuring timely and accurate coordination of medical services. Obtained necessary authorizations and verified insurance coverage. Communicated with healthcare providers and insurance companies to facilitate referrals. Maintained detailed records and documentation of patient referrals and follow-up. Collaborated with medical staff to ensure seamless patient care and resolve any issues that arise during the referral process.
Stayed updated on medical insurance policies, guidelines, and industry changes to ensure compliance. Sole scheduler of referral appointments for a office of 4 physicians. District Property Supervisor
Republic Realty Services
January 1992 to December 2009
Oversee the operations of a district consisting of 32 real estate properties, ensuring compliance with company standards and objectives.
Manage a team of property managers, leasing agents, maintenance staff, and administrative personnel. Develop and implement strategic plans to maximize property performance, revenue growth, and tenant satisfaction.
Conduct regular property inspections to assess maintenance needs, safety compliance, and overall property condition.
Monitor rental market trends and conduct market analysis to determine optimal rental rates and occupancy levels.
Collaborate with property owners and stakeholders to address concerns, provide regular updates, and ensure effective communication.
Develop and manage budgets for each property, closely monitoring expenses and implementing cost- saving measures.
Implement and enforce property policies and procedures, including lease agreements, rental applications, and tenant screening. Was in charge of property renovation rotating government approved vendors managed rehab crews and stayed within budget and on time line. Regional property level accounting supervisor for portfolio of 23 properties. Trained and developed purchase order payment system. Monthly audit of all expenses and maintained all payable at each property were paid timely. Wrote policy and procedures for daily sop at property level. Trained all new employees and was a member of take over due diligence team at a national level. Traveled monthly for audits and developed new property budgets and was responsible for all month recap of income and expenses to each owner. Filled in at properties leasing collected rental payments handled work order systems audited service request time management. Was in charge of make readies and overs actions of maintenance and housekeeping, porters and landscapers. Kept properties free from liabilities to owners and worked with section 8 housing on some properties. Conducted lease ups by fabricating marketing blitz and worked closely with members of community companies.
Education
Associate's degree in Medical Billing & Coding
The College of Health Care Professions-Austin - Remote Present
Certification in Medical Reception
Kaplan University - Corpus Christi, TX
Graduated in General
Tuloso-Midway High School - Corpus Christi, TX
1979 to 1981
Skills
• Daily operations of real estate management
• Referrals and insurance verification
• Safety and OSHA
• Patient support
• Property Management
• Multi family management and accounting
• Budget control
• Expense Management
• Medical Records
• Time management
• English
• Microsoft Word
• Customer service
• Organizational skills
• Mail order pharmacy support
• Market Analysis
• Medical reception health care records management daily operations
• Medical Receptionist
• Guest services
Certifications and Licenses
Travel Agent
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