Customer Service Medical Assistant
Resume:
MARIANA FAHMY
************@*****.***
PROFESSIONAL EXPERIENCE
Amazon
**** *** *********** ****, ****, Charlotte, NC, 28269 06/15/2024 – presents
FC Associate I, L1
AMZL-Delivery Station (1092)-VAR
Flex position
Afni, INC.
404 Brock Drive
Bloomington, IL 61701
**********@****.*** 06/10/2020 to 09/152023
Phone; 800-***-****
Customer service representative /remotely
As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues.
ALLERGY ASTHMA & IMMUNOLOGY REFLIEF OF CHARLOTTE June 2020- 03/15/2020
Medical Assistant
Document patient encounters properly in accordance to AAIR compliance guidelines in electronic medical record software in a timely manner
Provide educational and triage information to patient and their families (when appropriate)
Maintain OSHA standards to ensure sterilized and safe environment.
Maintain AAIR Compliance standards regarding patient demographics and medical information
Perform allergy testing at the request of the physician to assist in the care of the patient.
Follow Allergy Department protocol in the administering of allergy injections, tests and mixing of allergy extract vials.
Educate patients on environmental control of allergens.
Maintains inventories and requisition supplies.
NOVANT / GO HEALTH URGENT CARE, Charlotte, NC December 2018 – May 2019
Medical Assistant
Patient’s intake
Obtain patient’s Vitals
Perform EKG’s
Phlebotomy for blood work
Process Referral orders
Ear wash
Process Medication Refill
Administer medications/Injections
Perform PFT test
Check Patient in/out the front disk
Schedule Patient’s appointments
FLUENT LANGUAGE SOLUTIONS, Charlotte, NC July 2018 -Present
Arabic-English interpreter fluent in the medical field in all primary are and specialist
Legal documents and DSS cases
Work one to one translation in all kind Development evaluations
LRC LANGUAGE RESOURCES CENTER, Charlotte, NC February 2018 – Present
Arabic-English interpreter fluent in the medical field in all primary are and specialist
Legal documents and DSS cases
Work one to one translation in all kind Development evaluations
METROLINA MEDICAL ASSOCIATE, Rock Hill, SC April 2017 – July 2018
Patient’s intake
Obtain patient’s Vitals
Perform EKG’s
Phlebotomy for blood work
Process Referral orders
Ear wash
Process Medication Refill
Administer medications/Injections
Perform PFT test
Check Patient in/out the front disk
Schedule Patient’s appointments
EDUCATION
BRIGHTWOOD COLLEGE August 2017
Medical Assistant Diploma
ASHWORTH COLLEGE March 2013
High school diploma
CERTIFICATIONS
AMERICAN HEART ASSOCIATION Expires: July 2020
First Aid/CPR/BLS Certification
Medical Assistant Diploma August 2017
SKILLS
Interpret medical terminologies and all the medical diagnosed from English to Arabic, Customer service, Triage patients, Phlebotomy and Specimen collection, Lab testing, Assist physician during examinations, Basic Medical billing, ICD-10/CPT coding, Patient registration, Medical history, Sterilize instruments, Knowledge of medical terminology, Perform API
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