Data Management and Analytics

Mark Chang

623-***-**** ****.*****@*******.***

SUMMARY

Results-driven business technology professional offering a proven track record developing and implementing innovative data strategies and solutions to optimize business value in alignment with defined strategic business objectives. Success managing cross functional teams with the design and deployment of customized data solutions from Strategy through Customer Success for Fortune 500 companies and startups alike. Leverages expertise in data management, digital and data transformations, data analytics, architecture, and data engineering to collaborate with all stakeholders, enabling the delivery of scalable, cost-effective solutions to maximize the return on investment.

AREAS of EXPERTISE

Data Strategy Data Management and Governance Data Quality Data Security Data Analytics and Insights Data Architecture Business Processes Digital and Data Transformations Master Data Data Visualization and Business Intelligence KPI & Metrics Development Product Strategy Program & Project Management End-to-End Implementation Lifecycle Risk Mitigation Issues Management and Resolution Solution Design Development Methodologies Mentorship Management and Technical Leadership

EXPERIENCE

Chief Solution and Data Architect June 2023 - Present Data Integrity Services (DIS)

Accountable for Delivery, Solution Offerings, and Partner Alliances. Responsible for the highest quality in project delivery by auditing ongoing projects to confirm requirements are met and client satisfaction is achieved. Collaborated with partners on an operating model for joint Sales & Marketing opportunities, Account Strategy & Solutions, and Delivery & Enablement to drive DIS’ growth. Partnered with clients to drive strategic directions and initiatives addressing their data needs.

Led a 14-member team, including the client’s data team (3 onshore and 8 offshore) in the Social Media industry, providing strategic and analytic leadership through mentoring staff in best practices, and designing solutions for their data platform.

Developed a data strategy roadmap to enhance business value by introducing new capabilities, such as Data Governance, Data Quality, and advanced visualizations.

Responsible for working with all stakeholders to assess and prioritize new requirements and capabilities for the data platform to ensure they align with the organization’s goals.

Led as well as being the solution architect in re-architecting their data platform which included a data lake and data warehouse to be more in line with the organization’s business goals as well as reducing data processing by 35%

Responsible for implementing solutions that follow best practices as well as documenting standard policies and procedures.

Collaborated with cross-functional teams to use LLM’s to develop new communities within the platform as well as to further deepen engagement within these communities.

Reduced annual data spend from ~$2.5 million to just under $1 million by transitioning from Databricks to an open-source Spark.

Enforced standardization and minimized data duplication, saving over $50,000 per month in storage costs.

Collaborated with our business stakeholders to manage and deliver projects to expand our data and reporting capabilities.

Worked with our business analysts and business stakeholders to develop raw data into compelling narratives, uncovering hidden patterns, and transforming insights into impactful decisions.

Assisted in redeveloping business processes to enable effective data capture as well as improve data quality.

Collaborated with the application as well as DevOps team to design and implement a comprehensive data security framework to meet GDPR and CCRA requirements

Managed risks and issues to ensure projects are completed on time and under budget.

Hands-on debugging and resolving complex technical issues, providing effective solutions to ensure seamless project progression.

Integrated generative AI solutions into existing and newly created data pipelines with real time data, optimizing workflows and automating repetitive tasks for improved efficiency

Led several data migrations by designing and developing Python scripts using REST API’s Managing Delivery Architect May 2019 - June 2023 Capgemini America

Led multiple cross-functional teams of up to 38 members across onshore and offshore locations, ensuring the successful delivery of large-scale data transformation projects within defined scope, budget, and timelines. Collaborated with internal and external stakeholders as well as vendor partners to develop and implement strategic roadmaps, enhancing clients' ability to derive actionable insights from their data. Spearheaded full-lifecycle implementations, including strategy development, data security and governance, quality assurance, and migration projects, resulting in improved client (internal and external) satisfaction, business growth, and improved processes.

Acted as the Chief Data Architect, responsible for setting up the data team, developing the technical data architecture and procedures for a quick service restaurant software startup, and collaborating with the executive team to develop the overall MVP of the complete solution.

Enhanced enterprise reporting and decision-making by embedding AI-powered insights into visualization tools and dashboards.

Designed a comprehensive data strategy for vertically integrated global leaders in the ophthalmic industry, assessing the current-state architecture to identify key challenges and opportunities. Partnered with corporate leadership to align the strategic roadmap with business objectives, ensuring seamless integration with enterprise goals. Developed a forward-looking architecture to accommodate evolving data needs, crafting a multi-year roadmap grounded in use cases, technical feasibility, and business priorities. Additionally, implemented tactical, quick-win initiatives to address immediate challenges and enhance scalability as well as get customers’ buy in.

Led the redesign of the Master Data Management Processes across cross-functional teams to establish a Data Governance framework as well as defining roles and responsibilities for data stewards, owners and custodians to ensure data quality, reducing duplication, and compliance, around the key data domains (customers, product, vendors and financials)

Designed and implemented a scalable data architecture for theme parks and hospitality organization using Snowflake.

Led multiple on-premise Teradata migrations to Snowflake on Azure and AWS, leveraging a custom-built accelerator developed by my team to streamline the process and achieve a migration efficiency improvement of 35%–50%.

Implemented RBAC control and data encryption to protect sensitive customers and operational data to be HIPPA compliant

Defined and enforced metadata governance standards, improving data accuracy, consistency and accessibility across organization.

Collaborated with business and technical team to translate requirements (KPI’s / metrics) to develop logical and physical data models to support the organization’s reporting and analytic needs.

Conducted data profiling and data quality assessments, identifying and resolving data inconsistencies and anomalies.

Collaborated with Snowflake and Databricks Account Executives to drive opportunities by developing capabilities across our Data Engineering practice, leading training, and showcasing best practices to leverage data platform usage.

Built out Insights and Data Practices offerings to expand innovative solutions using Snowflake and Databricks, accelerating data transformations for customers.

Managed our Snowflake practice, mentoring and developing the team's capabilities around the technology.

Performed various engagement audits to assess overall engagement health and create actionable plans to resolve client process and solution-related issues. Developed several accelerators to reduce risk associated with implementations.

In addition to my delivery responsibilities, I oversaw all aspects of the engagement, including the creation of Statements of Work (SOW), handling change orders, managing the budget, and overseeing staffing. Senior Principal Consultant October 2018 - May 2019 Infosys Limited

Spearheaded the development and implementation of cutting-edge data analytics strategies across multiple business lines, including Commercial Banking, Wealth Management, and Commercial Insurance. Leveraging expertise in AI and Cloud technologies, I drove the modernization of data analytics capabilities, enabling data-driven decision-making and business growth. As a trusted advisor, I provided strategic guidance and oversight to practice development initiatives, fostering collaboration and innovation across the Financial Services/Insurance and Healthcare verticals. My expertise and leadership helped drive business outcomes, improve operational efficiency, and enhance customer experiences through the effective use of data analytics and emerging technologies.

Led an analytics engagement for one of the Top 20 US-based banks to develop machine learning models focused on improving the understanding of the client behaviors to enhance revenue; evaluated products to offer private wealth management and commercial clients which yielded a 12% uptick in Certificate of Deposit sales to targeted client base.

Utilized Trifacta, SQL, Python, and Excel to develop the models and oversaw the end-to-end project from defining scope, documenting requirements, building descriptive models, and developing the necessary triggers using certain data points.

Led several proposals across vendor selection, procurement analytics, and data governance to contribute to team focused on building the Healthcare vertical; within several weeks of deploying strategy, sold first engagement valued under $250K and awarded implementation for $1.5M+ in revenue.

Senior Principal Consultant February 2016 - October 2018 Clarity Insights LLC

Led the development and execution of strategic data analytics initiatives within Technology, Media, and Entertainment (TME) and Insurance verticals, driving business transformation and growth through data-driven insights. I delivered consultative guidance to senior leaders, empowering them to unlock the full potential of their data assets and achieve optimal business outcomes. My expertise spanned the development of comprehensive data management strategies, including data mart consolidations, customer master data management, data governance, and business intelligence/data warehousing (BI/DW) architectures. I crafted and presented proposals for high-impact engagements, leveraging my expertise in data analytics to drive business value and inform strategic decision-making by fostering a data-driven culture and enabling clients to harness the power of their data, I helped drive revenue growth, improve operational efficiency, and enhance customer experiences across the TME and Insurance industries.

Oversaw several phases of DW/BI roadmap and managed the implementation with a team of 11 resources.

Managed all engagements within a Card Payment client and facilitated the development and deployment of data governance strategy, serving as lead subject matter expert; facilitated and launched Data Governance Strategy and ETL Framework, including implementation roadmap to ensure completion within established timelines.

Collaborated with top property and casualty insurance corporation, serving as Senior Technical and Data Architect and created a strategy around consolidation of Customer Master Data for diverse lines of business.

Designed a strategic data warehousing and analytics roadmap based on business value for a commercial banking customer to provide additional capabilities around reporting analytics.

Configured and deployed enterprise data cataloging tool to centralize and standardize metadata management

Monitored and optimized metadata extraction and data lineage processes, improving system efficiency and accuracy

Served as Solution/Data Warehouse Architect for large transformational program implementing new policy system to support commercial insurance company’s marketing efforts targeting small and mid-sized companies.

Developed offerings around Snowflake Computing and Duck Creek solutions.

Product owner and solution architect of multiple data solutions responsible for defining and prioritizing the product backlog, representing the customer, and ensuring that the development team has a clear understanding of the product requirements and priorities

Managed a Business Intelligence portfolio as a Scrum Master and Solution Architect, driving daily stand-ups and ensuring adherence to deliverable timelines

Principal Consultant July 2008 - Feb 2016

Infosys Consulting

Collaborated with clients to design and deliver tailored solutions that accelerated business intelligence and data analytics capabilities, driven by a thorough evaluation of their current data warehousing and reporting environments. The assessment was driven by key business drivers, ensuring that solution aligned with organizational objectives. In a multifaceted role, I served as Program Manager, Data Architect, BI Advisor, and Business/Process Analyst for a global software leader, providing strategic guidance and technical expertise to drive business transformation and growth

Served as Chief Data Architect to deliver a reference data management solution for a consortium of major international banks by managing the logical and physical data model, as well as metadata associated with models and data; led the team in the design and development of initial and ongoing data loads. In addition, was responsible for all the application databases as well as the data platform for reporting and analytics.

Launched a data transformation program from conception and strategic planning through implementation of BI / Data Warehouse solution for large domestic insurance company; managed team of 50 onshore and offshore resources and a budget of more than $8M.

Collaborated with client stakeholders to improve the Center of Excellence BI processes from proof of concept through delivery.

Led several work streams for global deployment of Asset Management System across Data Management, Training, Infrastructure, Technical Architecture, and Interfaces, while leading a team of 65 onshore and offshore resources and an overall budget of $85M plus.

Developed a complete reporting solution for securities data analysis, providing actionable insights EDUCATION

Bachelor of Science in Business Administration Arizona State University, Tempe, AZ Emphasis: Accounting Computer Information System Finance Certificate in Quantitative Business Analysis

SKILLS

Hyperscalers: AWS, Azure, and GCP

Project Management: Agile, Scrum, Waterfall, Kanban

Data Architecture: ETL, Data Warehousing, Data Mart, Big Data

Tools: Jira, Trello, Microsoft Project, Confluence, Power Automate, Gitlab, Kafka, Airflow, MS CoPilot, ChatGPT

Data Platforms: Snowflake, Synapse, Databricks, Microsoft Fabric

Databases: Teradata, Oracle, MySQL, Sybase, Netezza, DB2, PostgreSQL SQL Server

ETL / ELT: ADF, Lambda, Informatica, Datastage, SSIS, Oracle Warehouse Builder, Talend

Data Modeling: Erwin, PowerDesigner, LucidChart, draw.io

Data Wrangling: Alteryx, Trifacta

BI Tools: Tableau, QlikView, Business Objects, Cognos, OBIEE, Crystal Reports, Power BI

Programming: SQL, PL/SQL, C/C++, Python, Javascript

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